Kailani Suite at Hana Kai Resort

We booked our stay here from Capital One Travel. Unfortunately, it did not say on the website that there was no AC at this motel. That was issue number one. It was EXTREMELY UNBEARABLY HOT and there are no trade-winds as many reviews will mention. If you use an AC at all in your everyday life, no need to even read further. This is not the spot for you. I went with my pregnant wife and 1 year old and both were sweating all night. If you think the weather will be cooler or not, you have been warned! Keep in mind for the rest of the review that I will be emphasizing that my wife is pregnant because 1. During her pregnancy, she has made simple mistakes that she wouldn't usually 2. I don't think anyone should talk bad about someone who is pregnant and should not be constantly told that they made a mistake- which you will read about below. Issue number two was that my pregnant wife booked this motel and accidentally booked the wrong dates (Sept. 4-6, when we were to stay Sept. 3-5). I called the FDM Front Desk Manager (not sure of name, I believe I heard "Epo" or "bimbo" or something). I told her about the mistake and went ahead and added Sept. 3rd since we were already on our way out there. Once, I got there, I spoke again to the FDM (who acted like she was Susie the owner) and explained our mistake and asked if I could get the 3rd refunded just out of the kindness of her heart since she would still be paid for the 6th since we would be leaving early. She let me know that it was my wife's mistake and that there was nothing she could do because it was booked through Capital One. I explained she could refund the 3rd since I booked through her, but she said it was my pregnant wife's fault and proceeded to tell me that my wife should have done a better job researching the resort about the AC, and getting the dates right. FDM said that if they sold the room and made double on the room, then only would they give a refund. (So she had the option to provide a refund, but wanted to be greedy about it). I explained again that I knew it was our fault, that she was still going to be paid for all the days we stayed, but just wanted to see if the manager Susie would be gracious enough to not charge us for days we didn't stay. After I spoke to Susie on the phone, she said she was bereaving the passing of her husband and would think about it. She said she knows her FDM can be really rude in the way she speaks and she is working on correcting her. (They give a survey when you first come there where one of the questions ask if everything could be solved with the FDM, or you had to talk to someone else - clearly FDM is a major issue). After I got off the phone with Susie, I asked the FDM why she made it seem that she owned the place when I first spoke to her. She said that Susie won't be around for much longer and she'll eventually get the place anyway. Blew. My. Mind. Other horrible things about the spot that other reviews have also mentioned: You can't walk on

It is evident that the owners care for their property and want to offer the very best experience for their guests. The home was stocked with everything you might need. It was well decorated, comfortable, and had the most amazing view of the bay. I would definitely stay here again!

If a generous friend gave you the keys to their beach condo for the weekend and Hana Kai was the result, you would be thrilled with what you found. Yes, the complex is a bit noisy. Yes, things are worn. And yes, there is some deferred maintenance. But there is a LOT to love about Hana Kai. The location, the breezes, the sunrises .... Since few of us have said friend and instead we are paying 500+ per night rental fee, the rating loses a star and I understand why some may even deduct two. Admittedly, there are not a lot of options in Hana so how much all the nuisance items bother you is kind of personal. If you choose Hana Kai, do have your expectations more at the level of a well-worn friend's condo in a glorious location.