Steigenberger Marhaba Thalasso Hammamet

BON HOTEL MAIS CRAFAR QUI SE PROMENAIT AU COULOIR ET CLIMATISATION INEXISTANTE Hôtel en générale très bien mais il faut perfectionner les détails. Inadmissible voir un crafar qui courrait sur le long du couloir et avec une température chaude se faire dire qu'on a le chauffage. On est sorti de l'hôtel pour aller ailleurs. La nuit on a dormi avec la porte du balcon ouverte pour la chaleure

Bon Hôtel au global, mais pas de la valeur d’un 5 étoiles, restaurant de moyenne qualité, spa et thalasso de moyenne qualité pour un prix élevé.

環境美，自助餐物美價廉

This is quite an old hotel, could do with some TLC but generally in working order and kept nice and clean. Food & drink good. Cleaning, bar & waiting staff were great. Reception team not all good. You pay a deposit for a pool towel then they won’t change the dinar back to sterling before you leave. Half the time you don’t get a receipt for changing money and the one they did give me was refused at the airport exchange as it wasn’t stamped or signed. Be warned, you can’t take their currency out of the country but they want you to buy tat at the airport so make it difficult to change it back. You can’t spend it in their duty free either! The rooms are spacious and have kettle, safe & hair dryer. Fridge is topped up with water some days. Our housekeeper was great, Olfa gave us fresh towels, clean sheets, towel art & nice clean floors. Buffet had good selections, snack & BBQ area was a tasty alternative for lunch & ice cream & the Italian à la carte was very nice. The waiters were very helpful. Khalif looked after us well in the restaurant and Maddy kept us hydrated out by the bar. Not much to walk out to but the beach and pools are nice, water is cold in November!! Barhouan at the pool was helpful and friendly. Entertainment nothing to get excited about but the team spoke to us each day. Taxi to town is worth the trip. Remember the tourist tax has increased in price and is over £20 per person for a week now. Overall we had a lovely week and were well looked after other than by reception & the money debacle. We would return, at the right price, but would be sure to take pool towels with us!!!

Needs lots of improvement I recently had the opportunity to stay at the Steigenberger Marhaba Thalasso Hotel in Hammamet, Tunisia, a property with great potential and a beautiful architectural structure. However, I feel compelled to share a number of serious concerns observed during my stay, with the hope that you will consider taking appropriate action. The in-room air conditioning is centrally controlled, leaving guests unable to adjust the temperature according to their comfort. The bathrooms are not equipped with a window, fan, or aspirator, which creates obvious issues with ventilation and hygiene. There is no business corner available to guests — not even a single computer or printer, which today should be a basic amenity in a hotel of this category. After restaurant hours, there is no vending machine or service point available to purchase a drink or snack. In-room information is severely lacking: no directory, no internal phone list, and no guide to services or emergency contact numbers. The general cleanliness is below standard. The room carpets and those in the hallways are worn out, smelly, and visibly stained — a clear sign of neglect. The housekeeping staff, although doing their best, seem to lack adequate equipment, such as professional vacuum cleaners or proper cleaning tools, which hinders their efficiency. It is apparent that the hotel is understaffed and that the existing team is overextended. This impacts both service quality and overall guest experience.

Definitely not a 5 star hotel , Staff were kind enough to upgrade the room however there was plugged drains, carpets in hallways definitely need an upgrade the whole decors feels outdated. Overall disappointing experience. I will never book an hotel with non refundable conditions based on my experience.