karl W
28. september 2024
After spending nearly 3 hrs trying to sort issues out at the hotel with one of your reps (via text, disgraceful), not one thing was sorted out. The hotel was a total disgrace and not even worthy of 1 star let alone 4. Everything about the hotel was bad, even the animation team (90%) were taking ***** in view of holiday makers staying there. Mini bar (supposed to filled) only had water. Had to change rooms 3 times to get something not even close to what we payed for. Indoor pool closed. Food repetitive, to the point we ended up eating out 8 nights of our 12. Bar drink selection ridiculous, we had to buy our own drink from a local market. Everyone one we spoke to had very similar issues and no joy trying to contact you. My partner along with other friends we made were ill on several occasions due to bad cleanliness and conditions. Rooms were in very bad condition. Security on the gate never once approached us to ask who we are when entering the complex. Absolutely ridiculous holiday, I have never written a complaint before but the holiday has been an experience I never want to have again. Will never (if I can help it) use Love Holidays again to book an holiday.
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