Globalstay. Dundurn Lofts. Free Parking

Bad, unreliable, not recommended, not to be trusted. Unfortunately everything different than booked the standard not as promised, the apartment was not the one I booked.. I emailed them to ask if I could check in a little earlier, but there never answer. When I arrived in Toronto wanted to move into apartment at 2:45 instead of 3, I was completely taken aback. I opened door the cleaning lady was lying on the sofa when I asked if I could move into the room she no speak english, made clear to me that I couldn't come in until 3, she continue to rest. After check-in, I discovered various defects and emailed them. Even I had phone numbers, no one at the agency could ever be reached. I was told about the defects that they noted them, the biggest joke that drain in the bathroom was blocked on this point replied that I should take care of it myself, as if I had the time, tools, desire to do so do work and take care of it. The best is yet to come after checking out on September 24th, I contacted them several times asked if everything was OK, the answers always positive, I then waited my deposit and also asked a few times when it would be paid, answer was that this will be done automatically after 7 days. Now after a good 10 days receive email from them and they claim that I have left damage although this was not the case. I recorded existing damage during check in and sent it to. It's a shame that I have to deal with things like this. There are always people who try to rip you off. On the whole, never book this agency and its apartments again, I am not the only one who rates this way, be careful with this agency. Completely untrustworthy and not recommended.

Horrible, this was a terrible experience. We had a late arrival, we confirmed multiple times that we were arriving late and that we were reassured every time that it wouldn't be an issue. The plane late, we arrived at 3 am and couldn't get in the building!! We phoned 3 times and were hung up on. I have sent over 30 emails and have sent screenshots of our communication and they are refusing to help me. I asked to speak with a manager and they are refusing to elevate my case. Stay away - do not book here.

*********** website shows very nice apts….. Not at all what I expected! This property is self check in- took us 2 hours outside the property to check in… the property requires a questionnaire, PDF if valid ID, selfie along with your ID. All done by email so time consuming. We had prepaid the room through *********** which also was a bit deceiving- room $150, taxes $110??? ( 80.00 cleaning fee). Oh and the property also asks for a $200 refundable damage deposit… at this point, I asked to simply cancel but they advised it would be non refundable!!? When we finally received instruction on how to enter the building/apt, we entered the apt and an older man was inside cleaning!! Washing machine ran for 2 hours… as it’s a washer/dryer and was very load. The apartment was FILTHY! Attaching pics to show. I’m requesting the cleaning fee back and some kind of compensation for the misinformation from ***********. Worst experience ever booking online… not at all as advertised!!! Terrible experience!!