ManalSQ
5. juli 2024
This was my 10th trip to Bermuda and second at Grotto Bay (first time was back in 2011, so a lot has changed). To start off, we booked our hotel (2 connected rooms) over a month in advance. Before arriving I had called the hotel on three different occasions to ask for our rooms to be easily accessible since we had three toddlers (especially easy to access beach and pool). Each time we were told “we have your note on file”. When we arrived the front desk the man checking us in didn’t provide any information on the hotel grounds, or restaurants or meal packages. He was not helpful at all. When we got to our rooms (Long story short), we were the furthest away one could possibly get from the beach and pool, and this made our stay so difficult! The journey back to our room caused one of my toddlers heat exhaustion on our second day (which ended up being a waste of a day). Some other cons included us waiting over 40 minutes for anyone on wait staff to take our dinner order (this was for a 6:30pm reservation) before our dinner even came, the people around us were already on dessert. Obviously frustrated, we didn’t end up having time to finish our food, and had to leave to put our tired and very patient toddlers to bed. It turned out nobody knew who was suppose to be waiting our table. The staff seemed unorganized. When going to the beach, some mornings there were no towels available or no beach chairs available to sit in. And there was nobody to help you out on the beach (just a lady “pretending” to broom, the stairs, who wouldn’t greet or acknowledge us, even when we said excuse me to ask a question about the property, she simply pretended she didn’t hear us). Overall, on the property, we only found one or two employees who were genuinely helpful once (helping us carry our toddlers wagon down the stairs so we wouldn’t have to take the long hilly way down or back). I’m giving this review three generous stars because the property is pretty, but overall the service was very inconsistent, and I certainly wouldn’t recommend coming here with toddlers.
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