Ibis Budget Hamburg City anmeldelser

Svar fra overnatningssted: Dear Pipolata, Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Hamburg City. We appreciate your input, as it helps us improve the overall experience for our guests. We're glad to hear that you found our hotel's location convenient for accessing the central train station and nearby amenities. However, we apologize for any discomfort you may have felt in the vicinity of August-Bebel-Park. Your safety and comfort are our top priorities, and we will take your comments into consideration to ensure our guests feel secure during their stay. Regarding the issue with the ventilation system in your room, we're sorry for any inconvenience this may have caused. We will investigate this matter further to prevent such disturbances for future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience. If you have any additional comments or questions, please feel free to reach out. Best regards, Carsten Woll Hotel Manager ibis budget Hamburg City

Svar fra overnatningssted: Dear cubexxx, Thank you for taking the time to share your feedback about your recent stay at ibis budget Hamburg City. We appreciate your honest review and are truly sorry to hear about the negative experiences you had during your stay. It's disappointing to learn that you found our staff to be rude and arrogant. We apologize for any behavior that did not meet your expectations. Providing a warm and welcoming environment for our guests is of utmost importance to us, and we are sorry that we fell short in this aspect. We apologize for any inconvenience you faced during the check-in process, especially considering your group size. We appreciate your feedback regarding the distribution of keys and the handling of your group's needs. Your feedback will be shared with our team to ensure that we can improve our procedures for group arrivals. Nontheless it is a German law, that you have to sign the registration cards. Furthermore, we apologize for any issues you encountered with the towels, breakfast capacity, and the lack of proper information regarding bus parking. Your comments are valuable to us and will be taken into consideration as we work to improve our services and facilities. We truly hope that you would consider giving us another opportunity in the future to provide you with a better experience. We will use your feedback constructively to enhance our guest services. Thank you for bringing these matters to our attention. Sincerely, Carsten Woll Hotel Manager ibis budget Hamburg City

Svar fra overnatningssted: Gentile Cipria Cipria, La ringraziamo di cuore per la sua splendida recensione e per aver condiviso la sua esperienza positiva con noi. Siamo felici di sapere che, nonostante le dimensioni delle camere, le abbia trovate in ordine e ben equipaggiate. Siamo lieti che il nostro personale sia stato gentile e disponibile durante il suo soggiorno e che siamo riusciti ad aiutarla in tutte le sue necessità. È stato un piacere per noi offrirle un'uscita posticipata senza costi aggiuntivi e siamo felici che questo abbia contribuito a rendere il suo soggiorno ancora più piacevole. Ci auguriamo di poterla ospitare nuovamente in futuro. Cordiali saluti, Carsten Woll Direttore dell'Hotel ibis budget Hamburg City