Hampton Inn Buffalo/Hamburg

The hotel was very clean and bright. Check in was a breeze and we had 2 suites. My friends had no issues and were very happy in room 402. I was in 401 and had some issues with the air conditioner. They moved me to another room without question. Even gave me a choice of rooms. The manager couldn't have been any more accommodating. The breakfast was great and the breakfast room was absolutely lovely with plenty of seats. I did not get to use the pool but it looked very nice. I would recommend this hotel.

Very nice, one night stay during trip to Chicago. It feels like the hotel was built in the last five years or so. Modern lobby and room furnishings. Very clean. Nice size room with two Queens, a fridge and microwave. Bathroom was very nice with walk in shower and a sink with lots of counter / shelf space. Bonus features included multiple hooks for towels and a night light, which is always helpful! Swimming pool would be good for kids but not for laps. Fitness center was pretry well equipped including a stationary bike.

Nice hotel, very nice staff, but disappointed for the money/value. A few disappointments, 1) directly behind hotel are 2 economy hotels, not affiliated with national brand that brings sketchy people walking through the Hampton property and questions safety. 2) fitness room???? down for a year! I pay the kind of money and no fitness room??? wow 3) side door lock broken off and unusable. Breakfast was served well, not the highest quality, but ok. The staff was very nice and accomodating

Overnight front desk person was very rude! I was staying with my wife and a toddler so I asked for extra pillow but he refused to bring it up to my room! Room was facing front of building so literally I can hear all the vehicles at night very poor window insulation! Room floor was very weird it would make sound every time you walk!

We reserved the Hampton Inn in a block of rooms for a nearby wedding Labor Day weekend. Our King room, 204, was spacious and had a microwave, fridge, loveseat, desk and chair, three wire shelves, and a movable side table. There were light and outlet controls on both sides of the bed. There was a sheer shade that blocked the view (of the front of the hotel and street, not much noise) with a Roman shade that blocked most of the outside light. Lights in the room were dim. The shower was large with easy controls and the AC worked well and was easy to change. The décor is modern. There is a sliding barn door covering the closet and the bathroom, meaning when one was open, the other was closed. This also meant that the bathroom door did not close tightly, and you could hear everything. Breakfast was normal hotel fare; the coffee wasn’t great. Snacks and drinks area available for purchase in the lobby. Housekeeping was very loud at 8:30 am on Monday. Check out the cute town of Hamburg—we had an excellent brunch at the Grange Community Kitchen.

What is happening to the service industry today? Arrived back at the room in early evening and beds were not made .The staff are pleasant enough, but the service is lame , the rooms clean and modern , the breakfast 7 out of 10 .I was told that if I wanted the bed made ,I had to ask .*** ? The Hampton charged me over $225 a night ,I have heard that in some hotels , if you want the room cleaned and beds made, you have to pay an extra service charge .WHAT? I should have stayed at a Motel 6 .It is so typical of the way things are today . An examples is ,car dealers charging administration fees, a friend told she wanted to pay cash , for a car and the dealer was going to charge her $900 extra , since the dealer was not going to make money off of the financing . I know it is off topic , but it is the way things are today .Bleed your customers , financially dry .

Not one of my better experiences with a Hampton Inn. Front desk service was brusque and somewhat grudging. Room was very basic and small, with completely inadequate lighting and seating for two people. One elevator was out of service and the fitness center was unavailable due to renovations. Although this hotel is near a major sports stadium, there was no home game this weekend, so the high price seemed especially unreasonable. Would choose a different hotel if we traveled this way again.

This hotel is dangerous!!! The owners of the hotel also own two hotel properties directly behind the Hampton. The owners have turned the two properties into Homeless Shelters. There are people wandering around all day and night. Police are there several times a day. Cars have been broken into...the place is a nightmare. The other properties used to be a Super 8 and a Quality Inn. They are now called Super B Hamburg Hotel and Kwality Hamburg Hotel. Stay away!!!! Nothing but trouble at this location!!!!

This was an around great experience. In town for a family celebration our kids were set to fly in on Saturday night but due to weather their flight was cancelled. My husband and I had arrived by car and alerted the front desk that one of the rooms would only be needed for one evening. Staff were very accommodating and understanding and revised the reservation for the next day and one overnight instead of two. Our king room was lovely outfitted with a small couch and king size bed. Shower amenities were attached to the shower wall as seems to be what most hotels are doing these days. Breakfast is back for the most part to pre pandemic days with one exception- instant instead of made oatmeal. A concession I certainly can live with, lol. This is our third stay here and would certainly stay again when back in the area.