Vinpearl Resort & Spa Ha Long

Why did no one tell me that I couldn't bring food to the island and I had to pay extra for it after so many correspondences? Because we booked 10 rooms. So I specifically notified the name of each room. Why was not ready when I arrived at the hotel? Also front desk charged 2 times for our dinner buffet.please make sure refund.

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

This hotel will offer you an entirely unique experience. It’s is a beautiful island facing Halong Bay, it can’t get much better than that.

The hotel is located on a small island next to Halong city. Only a 5-10 minute ride from the check in building on the mainland. The hotel offers this free shuttle ferry running every 20 minutes from and to the island. The hotel has nice facilities and very nice landscape. The only drawback is the cleanliness of the room. I feel the room is not clean enough and not matching the 5-star tag and the price we paid. The breakfast is really good with a lot of variety of foods to choose from.

Good good

We had an amazing time there, service was excellent, staff were very polite and accommodating. We extended our stay because of our wonderful experience.