Xenios Anastasia Resort & Spa

Our experience at Xenios Anastasia Resort & Spa was very disappointing. The service was extremely poor, especially at the reception. The receptionist had a terrible attitude when we first arrived, which created a very negative first impression. The food was fine and cleanliness was at a good level, but the hotel itself is old and has not been renovated for a long time. Overall, it does not live up to the expectations or the advertised standard. I would not recommend this hotel if you are looking for professional service and a welcoming atmosphere.

Is taking me awhile to get round to writing this as I was so disappointed visited with my family for a special occasion in September actually ended up feeling quite sorry for the staff as the truth is this is not a five star hotel. The manager told us after we made several comments and complaints that they had been telling the holiday companies for several months that they were no longer rated as five star, we were greeted with mould in our rooms which were tired and smelt of cigarettes smoke. if you book a partial Mountain View, the likelihood is that you will end up in one of the subterranean apartments with a view of a brick wall damp and cold inside. The food was very average I’m afraid to say not hot not taste more like school dinners the staff in the restaurant were not attentive at all except for the head chef who after we spoke to him was very helpful. Tried to make the best of a bad environment, sadly, disappointed . The beach was dirty which I appreciate is difficult as you would almost have to clean it every day due to the power of the sea however we saw the same rubbish on the beach every single day in the same place and moved drinks are served in plastic cups disposable which we were told that they pay an extra tax to be able to use rather than reusable, certainly couldn’t call this sustainable hotel. The olive Grove by the beach was the best part in my opinion. It was lovely to sit underneath an olive tree rather than an umbrella and look out to the sea. The view is amazing.

We went to celebrate special anniversaries with friends, chose a 5 star for more luxury , but this hotel was struggling to even get 3 stars , so much false information on their webpage, and most holiday operators had this hotel at 5 to No tea making facilities, bathrooms mouldy , shower leaked all over floor as no seals , this was alot of rooms to , our sink was dripping constantly had to have a new part , ( took 2 days ) hotel randomly chose to close bars , when it suited , plastic glasses in restaurant , food was the same most days , shop was empty , even though guests there till October , management, really did not want to know , staff work hard , and pool area nice , no snacks on all inclusive apart from half a sandwich, or a slice of cake , no children's buffet in restaurant , didn't see any animation teams around pool or anywhere , every thing falsely advertised , I would not recommend this hotel , even at a 3 star , it is remote and no bars , restaurants to visit nearby , no shuttle bus , so taxis only options