Mountain Side Hakuba

The main reason I wanted to write this review is to commend the manager who worked on the evening of October 25 for her exceptional customer service of picking up my family at Happo Bus Terminal at 7pm. Regularly scheduled shuttle service by Mountain Side ends at 5pm. Out of the goodness in her heart and a sense for doing her job with honor, the manager picked us up anyway. Without her going beyond her duty, it would have been an hour or more to locate a taxi of any sort, if that would have been even possible. She also helped us settle in comfortably and find a restaurant when every place closes early. We are very very grateful for what she did for us. The 3-bedroom condo was quite clean, spacious, and comfortable for our family of five. There is no hesitation for us to return to this facility. I would get a rental car for Hakuba in general however as things are fairly spread out even though town is not big.

The location, quality of accommodation and hospitality is impeccable ! We are returning next year ! Colours of autumn are beautiful and accessible to all the key locations including the rope ways , restaurants and amenities within a 15 min drive or short walk !

The best ski accommodation I’ve stayed in. Very friendly and helpful staff and well appointed. Over the road from chairlift. Restaurant next door. Apartments are modern with fantastic views of the slopes. The free shuttle service to take you around makes everything easy

There's no shortage of accommodation at Hukuba. However you will struggle to find any as new, modern, and luxurious as Mountain Side. The apartment was huge, comfortable heating/cooling, great Wifi, and well equipped. I was even impressed with the TV having Apple TV functionality so I can stream tv/movies from my apple devices. The view is amazing, you felt like you were in a secluded mountain resort! The staff were very friendly, spoke good English, and always happy to accommodate our needs, including dropping us off into the town or one of the ski lifts. There is a dry room on the bottom floor for all of our ski gear. If you're planning on going up Happo-One, there is a chair lift literally across the road. We used Rhythm Ski Hire which is a 5min walk away to rent our gear. For a door-to-ski accommodation, this is bang on. Unfortunately, as we travelled for Spring Skiing, almost everyone was shut for the season, including most restaurants (in and around Mountain Side) and shuttle services. We struggled to find restaurants walking distance away, having to resort to catching a taxi to/from the accommodation to eat at night. The Happo-One chair lift opposite the accommodation was also done for the season, with the only option to be dropped off at the Happo-One Gondola or Hakuba 47 Gondola and then catching a taxi back. I'd recommend hiring a car if you plan on visiting outside of the winter season. Saying all that, I would definitely be back, now knowing we'd need to be better prepared for the limited services around Mountain Side.

What a wonderful place from which to enjoy Hakuba Valley. Our 3br apartment was modern and comfortable and spotlessly clean. It overlooked the entry of the Kokusai chairlift only 50m away for quick access to Happo One ski area. The kitchen is fully functional and would be capable of self catering. The reception is staffed all day and into the evenings by warmly hospitable and highly competent staff. Dedicated shuttle vans available to book (and usually also ad -hoc ) for dinner and other excursions into Hakuba. The Happo village area is about a 10min walk, with the closest big ski hire only 2 mins away. We loved our stay will definitely be back.

Really enjoyed our stay at Mountain Side - the friendly and courteous service provided by the Front Desk team and the drivers is faultless. As a first time visitor to the Hakuba Valley, thank you for the recommendations to the various ski resorts and places to dine at. Easy walking distances to many pubs and restaurants.