Hotel Sierra Resort Hakuba

The facilities were what stood out at this hotel, from the complimentary red bean soup and crackers post-ski, to the beautiful public and private onsen with free ice pop and coffee milk, to the ping-pong table that our boys enjoyed in the evening. We booked the evening meals package with Ctrip which made it very convenient to have dinner in the hotel. The food was delicious although there was too much of it and it took 90mn to complete the course. I wish there was a casual Japanese restaurant onsite. The two bedroom junior suite gave a lot of extra space and privacy 👍🏻. What we found strange was that our room was ready by 1:30pm and our luggages were in but we weren’t allowed in until 3pm. Please make a conscious effort not to loose the hotel key card as they charge ¥3,000 for a lost keycard. That last note put a dim on our otherwise great stay.

Friendly staff, great hot springs, good food, comfortable facilities.

Excellent resort