Hatsuhana

温泉很好服務很好，就是食物差了些，樣子做的很精緻但是食材差

非常不錯的酒店，不管是公共浴室還是私湯都非常的漂亮，並且晚餐和早餐精美又美味，酒店的服務也很周到，我們的房間自帶一個小浴池，可以在陽台泡私湯，舒服極了，房間裏面有飲料免費的，酒店的洗髮水非常好用，買了一瓶自用，酒店裡麪還有一個小纜車非常有意思，這個酒店靠近箱根湯本站，去那附近可以考慮，酒店能送站，很周到的

十分好的酒店，房間很大，乾淨

非常好，環境超讚

We have been to quite a few onsen ryokans in Japan, ranging from the very traditional ones to modern ones. This ultra-modern onsen ryokan is right up there with the best. Everything is done to perfection, especially the hardware. The stand-out feature is a slope car that transports one within the onsen block from the ground floor to the 4th floor. The public baths which are located on the ground floor and second floor are outstanding especially the ground floor onsen which has 4 different types of baths to offer. The guest room is of a generous size with relaxing furniture which also allows one to work on the laptop if the need arises. Food portions served at breakfast and dinner are large and strikes a good balance between vegetables and meat. Transport to Hakone town is also easy with a bus stop just outside the ryokan. The bonus is that the ryokan arranged a shuttle bus to take us to the ryokan and also sent us to the railway station upon check-out. The only slight shortcoming I identified was that the briefing provided by the staff at the time of check in is not comprehensive enough, as the staff completely omitted to mention that the public onsens are located in a different block served by a slope car which should take centre stage in their briefing!

Arriving at Hatsuhana means diving into a world of luxurious relaxation. We had a nice suite with a private onsen on our terrace. Nevertheless we tried one of the spacier private onsen which was spectacular. Booking in advance is recommended. A maximum of privacy is guaranteed in private dining and breakfast rooms. We could not try any treatments because they were already fully booked. Communication is a little difficult because only a few staff members speak English.