Hakone Kowakien Ten-yu

Nice and clean! Food was amazing. Do get dinner along with the package!

We were greeted by hotel staff upon arrival. We were not given the option to select dinner time, which was set at 8pm which was late when compared with counterparts. We were only given the option to change to 5pm on the subsequent night, which was not convenient for us. The arrangement for who gets to be seated with the forest view or not is unknown and strange. On the first night we were seated at a room without a view, which was stuffy and adjacent tables full of uncleared dishes which give rise to an unpleasant odour. The other customers sitting in the room was served food all at once encompassing shabu shabu, while sashimi bowl was offered as a buffet. We were offered a forest view on the second night. Food was served according to courses, which was average and sashimi offered was similar to what was offered in the buffet though in large pieces. Breakfast was better with Japanese and western foods available. Rooms and onsens were nice. Recommend only choose the room only option as food was really not up to standard when compared to other Japanese counterparts.

The Japanese style room is so spacious and user-friendly. Looking out from the room, the treeline is so Zen. You can get free ice creams from the lobby, as well as tea, beer and coffee. Excellent services.

This is probably one of the best and relaxed trip we ever had. Ten-Yu had an amazing Onsen we enjoyed everyday several times which it switches everyday from 5th floor and 6floor daily. At night we had hot spring with an open outdoor hot spring with star and Mountain View. In afternoon at 5th floor we had hotspring with trees and bamboo view listening to the river sound! It provided free ice cream after Onsen. Kid love the hot spring so much! Dinner and breakfast are amazing. Countless choices and definitely worth visiting again and again.

good place, clean but service is horrible and absent. Better alternatives around.

Everything is just great from the moment we arrived at the hotel by the shuttle bus, to check in and dining and etc

Good location, very clean hotel with spacious room. Dinner food is a bit weak but breakfast is much better.

Nice hotel with great breakfast provided. Onsen was good and there was also foot baths provided at hotel lobby. Shuttle bus provided as well

Very satisfying with lots of freebies ( free ice-cream from 2pm to 11pm to choose from, free coffee n GREAT ENVIRONMENT. It is MOST recommended Onsen Hotel.