Rakuten STAY TERRACE Hakone Kowakudani

We had a wonderful stay at Rakuten Stay Terrace! The amenities and facilities were all new and great! Enjoyed the private onsens so much! Only wish that there were more food places around the area or it will be great if there is room service! Other than that, all was wonderful!

This place has everything you need (onsen, washer, dryer, kitchen stuff, sauna, dishwasher and a telescope). Our family enjoys this place a lot. As we drove there, we had no issue in accessing to this place. However, we did face some issue with the self checking in using the in room tablet, as it couldn't upload our photos by showing us errors on the network. The contact centre staff has helped us to complete the check-in via pictures sent through emails. Also, there is no clearing of rubbish throughout my 3 days stay.

Nice and cozy room with a relaxing foot bath on the outdoor balcony — a lovely touch. Breakfast was very simple and pre-prepared, kept in the fridge. There’s a pair of binoculars provided in the room, which is a nice idea, but unfortunately it was raining during our stay so we couldn’t enjoy the view. Near to Hakone Lake, spectacular scenery.

We love chill in hakone

We really enjoy our stay at this hotel, we spent 2 nights and we wish we can spend more time too. The villa size is big for family of 4, there is in room onsen and  sauna as well. The kitchen is fully equipped and there is also BBQ at the balcony. There is free car park on site and I love the fact there is a spa centre which we really want to try but I was unable to book as they only take reservations by phone, I wish they could have other way to book 😭 But overall we love it and will give it 10 out of 10

It was an awesome stay, we made shabu pot in the room for dinner and then soak our feet in the outdoor. Before we turn for the night, we had a good soak in our room and then suana to detoxify ourselves! we had an awesome rest too! highly recommended for families!