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Bekræftede anmeldelser
Placering9.2
Faciliteter8.9
Service9.5
Renlighed9.4
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Negative anmeldelser(3)
Anonym bruger
Superior-værelse med kingsize-seng
Overnattede i jan. 2025
Forretningsrejsende
126 anmeldelse
10/10
Enestående
Slået op den 1. mar. 2025
Breakfast spread is decent. Staffs are friendly. Roof top bar is closed?
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i feb. 2025
Forretningsrejsende
14 anmeldelse
9.5/10
Vidunderligt
Slået op den 18. mar. 2025
Hotel buffet spread is nice and quite a variety. Bed is comfy and hotel is clean. Hotel downstairs got eatery and brew beer restaurant with food. Overall, i am very satisfy with this hotel. The staff are friendly as well.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Judy Dung
Superior-værelse med kingsize-seng
Overnattede i feb. 2025
Solorejsende
1 anmeldelse
10/10
Enestående
Slået op den 5. mar. 2025
Highly recommended. Everything is excellent. Great value for the price
Oversæt
Svar fra overnatningssted: Dear Ms. Judy Dung, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Thriving JJ
Superior-værelse med kingsize-seng
Overnattede i okt. 2024
Forretningsrejsende
46 anmeldelse
8.5/10
Meget god
Slået op den 17. nov. 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Brian
Superior-værelse med kingsize-seng
Overnattede i nov. 2024
Forretningsrejsende
3 anmeldelse
9.5/10
Vidunderligt
Slået op den 18. jan. 2025
Had a good customer experience when I got an issue.
Oversæt
Svar fra overnatningssted: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Superior-værelse med kingsize-seng
Overnattede i nov. 2023
Forretningsrejsende
24 anmeldelse
10/10
Enestående
Slået op den 18. dec. 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Artdreamer87
Superior-værelse med kingsize-seng
Overnattede i maj 2025
Solorejsende
17 anmeldelse
9.5/10
Vidunderligt
Slået op den 8. jun. 2025
Nice place and clean.
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Thank you very much for your positive review. We are very glad that you had had a great stay at Mercure Hai Phong. We do look forward to welcoming you back to Hai Phong soon! Thank you & Best regards, Quynh Anh (Revenue & Reservation Agent)
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i feb. 2024
Forretningsrejsende
65 anmeldelse
6.5/10
Slået op den 22. mar. 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Oversæt
Svar fra overnatningssted: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
kiet
Superior-værelse med kingsize-seng
Overnattede i feb. 2025
Par
1 anmeldelse
9.5/10
Vidunderligt
Slået op den 8. mar. 2025
the hotel’s nice and clean
Oversæt
Svar fra overnatningssted: Dear Mr. Kiet, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Twin A
Superior-værelse med to enkeltsenge
Overnattede i jul. 2023
Forretningsrejsende
41 anmeldelse
10/10
Enestående
Slået op den 21. aug. 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonym bruger
Overnattede i jun. 2023
Familie
1 anmeldelse
10/10
Enestående
Slået op den 19. aug. 2023
Really good hotel with excellent customer service and convenient location
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior-værelse med kingsize-seng
Overnattede i okt. 2023
Solorejsende
12 anmeldelse
10/10
Enestående
Slået op den 30. nov. 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Oversæt
Svar fra overnatningssted: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior-værelse med kingsize-seng
Overnattede i apr. 2024
Rejs med venner
64 anmeldelse
10/10
Enestående
Slået op den 26. maj 2024
Very good value for money, location are great.
Oversæt
Svar fra overnatningssted: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Gæstebruger
Superior-værelse med kingsize-seng
Overnattede i sep. 2023
Forretningsrejsende
14 anmeldelse
10/10
Enestående
Slået op den 7. okt. 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Oversæt
Svar fra overnatningssted: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Superior-værelse med kingsize-seng
Overnattede i okt. 2024
Solorejsende
2 anmeldelse
10/10
Enestående
Slået op den 18. nov. 2024
Good services
Oversæt
Svar fra overnatningssted: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent