Grand Hotel Haikou (Soon to be Fairmont Haikou)

First off, all staff are so polite and welcoming! They will smile and greet you, from the moment you exit your ride to the pool area where you can go soak in the hot spring. I really enjoyed my stay here, it was extremely peaceful and quiet, I’m sure peak season might be different though. The beach across the road is lovely to sit by and the sand is clean. I enjoyed my breakfast and thanks to Ernest for helping me with check in, and allowing me to split my booking so I could get buffet dinners since I had no partner checking in with me. He was welcoming and explained everything well in English, thank you to Megan for answering my questions and updating my buffet code and Prima for the swift check out. I hope to come again here, while the hotel is a little old now they make up for in service. The housekeeping staff does a great job and cleans the basin and the room is spotless when you come back! The only complaint I have is that the tv has 1 English Channel and that switches to Japanese movies sometimes. At the buffet dinner, the manager helped me choose a hot pot of my choice, and showed me where to get everything, the second time she brought me a plate of the soup of the day, she was so kind and lovely, I didn’t catch her name but I have to say thank you to her aswell. Breakfast is delicious and there’s a variety of whatever you like. Desserts are divine!! The hotsprings are lovely in chilly February and there’s an indoor pool too. Thank you for the lovely stay and happy New year! 🐍

Pools & Hot spring was my favourite thing about the hotel. Rooms need a change of carpets. Food is good.

Very good service especially from Megan at front desk.