Haikou Xinyuan Hot Spring Hotel anmeldelser

Svar fra overnatningssted: Dear Guest, Hello. We are very sorry that your stay this time did not bring you a perfect experience. Your feedback is highly valued by hotel management. 1. The hotel has a voucher cooperation project with the duty-free shop. Please refer to the duty-free shop for specific purchase rules; . Regarding the breakfast pastries issue, Xiao Xin consulted with the restaurant. It might be due to the additional meal period, so they couldn't be provided in. The breakfast ends at 10:00, and we will improve the efficiency of additional meals; 3. We will also repair the bathtub as as possible. We will continuously improve and enhance based on your opinions and suggestions, and look forward to your satisfaction next time you stay.

Svar fra overnatningssted: Dear guest, hello! We sincerely appreciate your recognition of our front desk service, and at the same time, we are very sorry that the service did not bring you a satisfactory experience. Regarding the hairdryer issue you reported, we attach great importance to it and have conducted a detailed investigation: after receiving feedback, the switchboard immediately coordinated with the attendant to handle it, but because your roommate was taking a bath at that time, the problem could not be solved on spot; after the guest finished bathing, the attendant came to your room again to confirm the fault and replaced it with a working hairdryer on the spot for you We realize that there may be a delay in information transmission or unclear explanation during the service process, which led you to mistakenly believe that you did not receive help. apologize for this and will strengthen the collaboration between departments and the situational communication training of employees in the future to ensure that similar situations can be more proactive and transparent. In addition, we have carried out a comprehensive overhaul of all guest room equipment and optimized the emergency response process, striving to solve problems quickly while making guests feel warmer service. Your feedback is our driving force for improvement. Xiao Xin sincerely looks forward to your next stay, giving us the opportunity to present you with a more perfect!

Svar fra overnatningssted: 尊敬的賓客您好，感謝您用滿分好評為我們記錄下這段美好的回憶！酒店從地下830米深處開採的火山巖溶地下温泉水，出口處水温為53°C，我們將温泉水引入每間客房，客人置身客房，便可獨享天然温泉私湯之愜意，感受潤滑之快感~您還可以移步酒店一層，沐浴在酒店為您打造的室外温泉泡池，身居鬧市就可靜享天然湯泉給您的無盡歡暢！您的滿意是我們最大的追求，期待與您再次相逢在詩意的遠方。

Svar fra overnatningssted: 尊敬的賓客您好，很抱歉此次入住讓您遇到不好的體驗，在衞生標準方面我們確實沒有達標，經過酒店相關部門的排查，原因是天氣回暖，就導致衞生間下水道容易出現蚊蟲方面問題，客房部已着手將您入住的房型全部統一做消殺工作，避免您遇到的情況再次發生。小鑫對此感到非常的抱歉，同時也很感謝您願意提出酒店的不足之處讓我們有機會進行改正。我們願意在顧客們的監督下進行成長，為大家帶來更好的入住體驗！

Svar fra overnatningssted: 尊敬的賓客您好，衷心感謝您對我們酒店的高度評價和熱情推薦！我們非常高興得知您對温泉水質量和優越的地理位置感到滿意。酒店的温泉取自海南島萬餘年前地球板塊運動而形成的火山巖溶地下830米深水温泉，PH值達8.90。偏鹼性水質富含多種礦物質和微量元素，給予肌膚舒緩、鎮靜、保濕、補水、消炎抗衰老等效果，所以洗完温泉後皮膚會覺得滑滑的呢！關於酒店設施稍顯陳舊的問題，我們已納入升級計劃，力求在保持原有特色的同時，為您提供更舒適的入住體驗。我們期待您的再次光臨，讓我們有機會為您呈現更加完美的温泉之旅。祝您生活愉快！

Svar fra overnatningssted: Dear guests, I am sorry that this check-in did not give you a satisfactory experience. Room bathroom door design is hanging door, push-pull type, because the floor problem so there is no underground track, Xiao Xin also check with the manager, the door can be normal push-pull and lock Ha! Hotel 24 hours will provide services for customers, during the stay if you encounter any problems, you can always consult the waiter, we will do our best to deal with you! Xiao Xin thank you for your feedback, looking forward to receiving you again, to provide you with a better service experience!

Svar fra overnatningssted: Dear guests hello, thank you for choosing Xinyuan Hot Spring Hotel! The hotel is the airport shuttle bus line 1 starting station, at 06:00-21:00 PM, every half-hour, so that you check in at ease, traffic worry-free; Xinyuan all-day staff look forward to your visit again Oh!

Svar fra overnatningssted: Dear guests, hello! Thank you for choosing to stay at Xinyuan Hot Spring Grand Hotel! The hot spring of the hotel comes from volcanic rock formed by the movement of the earth's plates over ten thousand years ago in Hainan Island, with a depth of 830 meters. pH value of the hot spring water is 8.90, which is slightly alkaline and rich in various minerals and trace elements. It provides effects such soothing, calming, moisturizing, hydration, and anti-inflammatory and anti-aging for the skin. Therefore, your skin will feel smooth after taking a hot spring! Xiao Xin looks forward to your return with your family and friends, and we hope to provide you with high-quality service and hot spring experience, as well as earn your five-star review this time!

Svar fra overnatningssted: Dear guests, I am sorry to make you feel dissatisfied with the service during your stay. At the same time, Xiao Xin also thanks you for your suggestions to us. The leaders attach great importance to the service problem, to provide guests with thoughtful service and help to make our responsibility, we will strengthen the training of service awareness of the waiter, for each customer can have a satisfactory check-in experience! Thank you for your trust and feedback, Xiao Xin would like to grow in the supervision of everyone, also look forward to you can continue to pay attention to us, let you see our changes!

Svar fra overnatningssted: Dear guests hello, I am glad that you can choose to stay in Xinyuan Hot Spring Hotel! With the development of the intelligent era, we also follow the trend, equipped with different functions and styles of rooms for customers to choose from, at your request, you can turn on the room equipment, answer hotel service, consult the Baidu Encyclopedia and enjoy free music, with 830 meters of deep-water natural hot spring directly into the room, so that guests can enjoy the spa treatment without leaving home. Hope you can continue to pay attention to Xiao Xin in the future, and tell us more feelings and experiences when you stay in the future, look forward to your visit again!

Svar fra overnatningssted: 【Free Experience at the 21st Floor Sky Gym】Hello dear guest, it's great to have you stay at Xinyuan Hot Spring Hotel and feel satisfied with your experience! Our air gym is located on the 21st floor. The whole french window has a good view of the scenery of Haikou city. The opening hours are 08:00-22:00. You can open the entrance guard of the gym for free with your room card! At the same time, Xiaoxin would like to thank you for your feedback. We have asked the room attendant to investigate all the door locks of your room type, identify the problems, and repair and replace them. It is our unshirkable responsibility to provide satisfactory facilities and services for future guests. Xiaoxin hopes you can come again and present you with a better check-in experience!

Svar fra overnatningssted: Hello, distinguished guests. I'm sorry that our breakfast is not to your taste. The breakfast buffet includes Chinese and western dishes, from milk, freshly ground coffee, soya-bean milk to yogurt, from steamed buns, noodles, congee to bread, dessert, fruit and so on, there are 52 styles of breakfast buffet which are changed every day. Although many guests give good comments on breakfast, we don't satisfy you because we don't do it well enough. We will continue to upgrade the variety and taste of breakfast, hope you can come again to taste, if you like the kind of food, you are welcome to tell us. In addition to toilet facilities, housekeeping and engineering staff to your room equipment inspection, the toilet is flushing, but the use of too many buttons due to the reaction is not very sensitive, now the staff has been timely replacement of the flush button, has returned to normal use. We hope to give you a perfect experience next time, thank you for your support!

Svar fra overnatningssted: Dear guests , I am very sorry this check-in can not make you satisfied! The relevant departments of the hotel have investigated the problems you raised. I am sorry for the inconvenience caused by the loose hinges of the bathroom door. I received your notice at that time, the first time we sent the engineering department to tighten and fix the screws of the door hinge. As for the room dust, the housekeeping manager did not find the problem after checking the room. Our housekeeping staff clean the room and change the supplies according to the rule of one-off change, at the same time, this is our new room type, loved by the guests, please feel free to check in, if the room is not satisfied, you can contact us, we will be the first time for you to deal with and change the room! We have strictly required the housekeeping staff to pay more attention to the sanitary details and ensure that the rooms are well ventilated! Thank you for taking the time to give us your valuable advice and look forward to serving you again next time you check in~

Svar fra overnatningssted: Dear guests, thank you for your pertinent comments and sharing ~ with the development of the intelligent era, we have also followed the trend to upgrade equipment and facilities, the newly upgraded smart rooms are light, luxurious and modern, at your request, you can turn on the room equipment, Answer Hotel Service, consult the Baidu Encyclopedia and Enjoy Free Music, with 830 meters of deep-water natural hot spring directly into the room, so that guests can enjoy the spa treatment without leaving their homes. In addition, the hotel is the airport shuttle bus line 1 Departure Station Oh, at 06:00 am-21:00 PM, every half-hour a class, so that you stay at ease, traffic worry-free! Xiao Xin look forward to your visit again, let us provide you with a better service experience ~