For at sikre autenticiteten af de viste bedømmelser, beregner vi ikke blot et gennemsnit. I stedet tager vi hensyn til anmeldelsens troværdighed og datoen for gæstens ophold for at fastlægge den endelige vurdering.
Location: right on the promenade by the beach with restaurants and convenient stores nearby.
Service: the staff were very friendly and patient with the language barrier.
Amenities: I liked the balcony with a dining table. The room was very spacious with nice decor. I appreciated how they gave me washing up liquid and laundry detergent. Other places I stayed at in Hainan didn't and I had to buy my own. I liked the amount of storage space. However, I don't like disposable towels. It's very uncomfortable. Some of the cooking equipment they provided was very old and worn out. It should be updated. There also wasn't any hot water in the kitchen or bathroom sinks, making it difficult to wash my hands or dirty dishes properly
Cleanliness: severely lacking. The cleaning staff don't do a thorough job. The bathroom floor was wet when I checked in and the bathroom stank of urine. The shelves in the fridge were also really dirty. It also looked like the cleaner forgot to clean the toilet. And for some reason they filled the holes in the shower wall with toilet paper.
Overral: Because they don't provided hot water for dish and hand washing and don't clean their rooms properly before check-in, I cannot recommend others to stay here cause it's a health violation. Next time I go to Haikou I will find a cleaner place to stay with hot water throughout the property.
It's a shame because it's a really nice property in a great location. Great but wasted potential.
Oversæt
6/8
Svar fra overnatningssted: Thank you very much for your careful evaluation. The pot was not intended for guests originally, but the last guest failed to handle it in time. In order to ensure the hygiene and cleanliness of every guest, we used disposable bath towels. You need cotton towels, you can contact the customer service staff, and we can equip them for you. However, after you stayed for a few days, we didn't receive any feedback from you, but our service was not thoughtful enough. We will improve them later and wish you a happy life!
The service was great but the room was really bad, cobweb on the walls, no toothpaste and brush, the bathroom and balcony wasn’t appealing
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for choosing our hotel and acknowledging our service. We apologize for the issues you mentioned regarding the room cleanliness, missing toothpaste and toothbrush, as well as the bathroom and balcony. In fact, we do provide a toothbrush, which is stored in the vanity box, but we regret any inconvenience caused by not pointing this out. Our hotel offers stunning sea views from every room and is conveniently located near the city center, ensuring a comfortable stay for our guests. Should you have any requests or questions during your stay, please feel free to contact our front desk at any time. We will do our utmost to address your concerns and continue improving our services. We look forward to welcoming you back for a more delightful seaside experience.
This hotel was OK but they gave my 17-year-old son a lot of trouble checking in because they say he wasn’t 18 years old yet but come on it’s a holiday tons of students are checking into hotels so it took me a while to get the hotel to let him get checked, in kind of disappointed about it
Oversæt
Svar fra overnatningssted: Dear Are you saying our hotel? We all arrange for guests to enter the room directly😂😂😂
Номер очень уставший и требует глобального обновления. Но самое неприятное - это грязь! Персонал вообще не следит за чистотой номера! Ежедневно только меняют полотенца и выносят мусор, могут в мусор захватить и вещи, которые лежат на обеденном столе. Есть кухонная плита, при этом посуда отсутствует! Нет даже тарелок и столовых приборов, не говоря про кастрюли и сковородки. Традиционный китайский завтрак состоит из супа лапши. Нет ни чая, ни кофе, ничего кроме лапши, поэтому мы не ходили на завтраки после однократного посещения. Расположение отеля удобное, но грязь и необходимость ремонта не позволят нам повторно сюда вернуться! Никому не рекомендую!
Oversæt
6/9
Svar fra overnatningssted: Здравствуйте, дорогой гость, спасибо за тщательную оценку, после вашего пребывания в вопросах гигиены, я спросил старшую сестру здравоохранения, она сказала, что иногда только заполнить вещи, не позволяя дверь, детали не в месте, мы глубоко сожалеем, чтобы улучшить, может ваша жизнь наполнена солнцем, все хорошо!
Svar fra overnatningssted: 尊敬的賓客,感謝您選擇我們的酒店並留下如此真摯的好評!您的滿意是我們最大的動力,期待下次為您服務!
Gæstebruger
Hyggeligt familieværelse
Overnattede i sep. 2024
Familie
5 anmeldelse
9.0/10
Fantastisk
Slået op den 3. nov. 2024
Места в номере много. Две большие кровати и есть диван. В пятером спокойно разместились. По просьбе принесли ещё один комплект постельного белья. Завтрак на любителя, дают какую-то китайскую еду, лучше питаться самим. Полотенца только одноразовые. Не хватает микроволновки. В целом, как переночевать на 1-2 ночи пойдёт. Попали в сезон тайфуна..
Oversæt
Svar fra overnatningssted: Уважаемые гости, большое спасибо за ценные предложения! Мы будем тщательно изучать недостатки и активно улучшать, чтобы достичь вашего удовлетворения.