Hotel Chalet Mirabell

To make it straight and simple (10 = highest, 0 = lowest rating): Service (staff, waiters..); 10/10 Views and outside ambientes: 10/10 SPA and Sauna areas: 9/10 (overall a bit small but a great 25m pool) Interior and overall impression (room): 10/10 Food: 2/10 (the food was a great disappointment, sorry). - They served old food from previous night the day after at lunch - The overall choices of food was seriously inferior than other 5 star SPA's in South Tyrol. - Only one food choice other than vegan. - lunch food was extremely few choices. For a 5 star high quality SPA resort at that price level, ALL was good and on par with what was to expected except the food, which dragged our overall experience down. The food was at best on a 3 star restaurant level and a serious disappointment. Besides - the cook during lunch was very unfriendly - a high contrast to the otherwise very welcoming and friendly waiters and reception staff who was really super good. We will never return to this SPA as we know quite some other SPA's in South Tyrol which overall in our view excel in the food section by a large margin. At this price range one should expect and get delivered premium service and premium cooking and this place fell seriously short by the latter. Hard to understand. When we make comments like that we are seriously trying to stay factual and focus on complaints that are outside of any personal preferences or taste. We don't understand why and how so many people make great comments about the food - while the reality is that serving old food the next day can't be acceptable, Serving char coaled burned vegetables during diner (!) can't be either - those are things that are big NOGO's. And we heard that other people also complained about these things - but either don't write reviews or shy away from articulating their disappointment. We don't - we say what is real and sorry - this Hotel has a problem to solve - as we say: serious upside potential! The owner of the facility was asked to talk to us about our experience (as we had expressed during our stay) but obviously not taking it serious or whatever - she never showed up and we never insisted either to tell her. But we told the reception when leaving. Sad experience, as it was supposed to be our best experience in South Tyrol overall and a highlight for this Christmas.

Amazing hospitality and all staff super friendly. Great outdoor area and super relaxing place. I love the buffet and a la cart at dinner. Don’t miss this unique place you feel like home far away from home. A place to come back every moment. Thank you all

Back in 2020 we had amazing time here at Mirabell and decided to come back, however this will be the last time. The hotel spa is huge and really nice, some of the rooms are great, however some are super dark and inefficient ( if you like day light avoid Sonnen Chalet - it’s absolutely dark!) We booked spontaneously for 3 nights and from the beginning we said we wish to stay for 4, sadly there was no room available. Luckily on our way to Mirabell I received an offer via email to extend which I confirmed via phone immediately. Great! After arriving I wanted to check all the details rooms etc, however I’ve been told that the offer I received was not really an offer but “an option” as another client wanted to take 2 days to confirm if they will take the room? Even though I confirmed that we take the room confirmation was not possible because apparently they waited for someone with higher priority to confirm. Very nice way to treat your guests. The weather is quite nice so we decided to take breakfast outside - tables are prepared but there was no service outside for us - no one asks for coffee or even bring cutlery, however if another table decided to come then eventually someone passes to ask “all good with you?” Yeah all good, thanks for checking on us after an hour! Same applies for the pool - there is no way to order something at the pool, you have to go one floor up and pick up your drinks/food for down. Same as well for the terrace full of people around noon - no service available at all. If you want something you have to go inside and kindly ask if possible someone to give you whatever. Another ridiculous thing that happened - the turn down service. We travel with the dog quite often and we never had any issues with room cleaning or turn down service. On our first evening I put the sign for turn down service and left the room with the dog for like 2 hours. When I came back the room was still not ready, so I left the dog in the room. After 3 hours we came back and guess what - the room was still not cleaned. When I asked the reception why no one could tell. After some internal investigation the reception realized that they can’t clean the room if the dog is inside. Ok, I understand that, but why no one said that? All I’ve been told is that the dog costs extra 35 euro per night but no one thought of telling me that for 35 euros extra I will just receive less service! Disappointing. Ok, no turn down service but I needed new towels which reception promised immediately. 30 mins later I called and asked them to leave the towels because I already wanted to sleep. Real 5 stars… The day after I asked to speak with the management who basically told me that’s all normal, no service outside before 1st May even though the hotel is fully fully booked, he told me all my comments are basically invalid and was quite rude. Nice! So in the last minute the hotel got cancellation and suddenly there was available room for us, however we needed to move.