Hotel Seidlhof

Terrible service. Booked this hotel over 6 months ago and with less than three weeks before our stay we receive an email saying we can no longer stay here and will be relocated to another hotel which is nowhere near this location. Considering a major event is taking place this left us with limited options and increased cost. The vague reasoning and lack of empathy or compensation is disgusting, rarely write poor reviews but this has completely ruined our trip and we will now have to pay more to travel to and from our event location, more to have any form of accommodation as the hotel offered is not suitable for a short stay. I would have more understanding if this was a cheap hotel but considering the price paid last year and now with this much notice a fun weekend away with sisters has become more hassle and an inconvenience than it’s worth. It’s clear this was known prior, the lack of notice is despicable considering the hotel is still open and running that weekend. Hope the extra income was worth the terrible service, extra stress and bad experience many of us customers have had to endure.

Our booking has been cancelled by the hotel three weeks before our stay to see the Adele concert. Clearly a money making scheme to get more money. We have been saving for months for this trip and are now in a position of trying to work out how to get to and from the stadium. Absolutely disgusting. Avoid.