Grands Suites Hotel Residences and Spa

They had asked if everything are okay in the hotel  Love their considerations

The location is convenient with restaurants and plenty of buses nearby but it's also a quite poor and ugly neigbourhood. It seems to be in the process of being gentrified with lot's of construction in the quarter but there are also many abandoned and broken buildings around. Generally it feels a bit sketchy. The Hotel itself is a new construction, designed well and very clean. My biggest complaint however is the service and staff. Unfortunately I was given one of the worst rooms, where the balcony was facing a wall, so there was almost no daylight in the room. When enquiring if a room change is possible, the receptionist blantly lied to my face and said they were fully booked. When I checked online for the same dates and room category, there was still plenty available, even in higher categories. So instead of trying to upsell me or finding another solution to satisfy me as a customer, they treated me like cattle.

Vraiment bien Juste la piscine sur le rooftop était en travaux mais pas grave. Ce qui vaut le détour c’est le petit dejeneur au soleil sur la terrasse avec vue sur La Valette !