De bedste hoteller med fitnesscentre i Chengdu

I wanted to share a heartfelt thank you to the wonderful team at Hyatt Centric The Ring Chengdu. This was the final stop on our China trip, and our experience here truly stood out - it was, without a doubt, the best customer service we received throughout our journey. While not all staff were fluent in English, those who communicated with us - both in person and via WeChat - were exceptionally thoughtful, attentive, and professional. From the moment we arrived, Cheng Cheng welcomed us so warmly. He kindly assisted with our luggage up to the lobby and our room, and his enthusiasm in welcoming us to Chengdu immediately made us feel at home. After helping us check in, he briefly stepped away but returned shortly after to offer us a room change he had proactively arranged, having noticed an unpleasant food odour in the original room. This level of care and attention to detail meant so much to us. Throughout our stay, he continued to check in on us with a super friendly smile whenever we crossed paths, always ensuring we were comfortable and enjoying our time. Thank you, Cheng Cheng! We would also like to thank James, who went above and beyond to help us with collecting our parcels - our first time ordering online in China. When our packages were diverted to a collection point, he personally accompanied us there and took the time to explain how the system works. This level of service is truly rare and it seemed so consistent with the whole team at this establishment. When one of our parcels was mistakenly picked up and opened by someone else, James and Echo, the duty manager, stepped in and liaised with the collection point to track it down and successfully retrieve it. Echo wanted to hand this item to us personally so that we could check the contents were in good condition. We were incredibly impressed and grateful. Echo also helped resolve a couple of delivery hiccups by assisting us in contacting courier customer service, ensuring everything was eventually delivered smoothly. Thank you, James and Echo! Last but certainly not least, our deepest thanks to Aggie. She was an absolute angel throughout our stay - so kind, approachable, and genuinely helpful. We are incredibly grateful for everything she did for us. She would help us with any issues promptly and nothing seemed like a hassle despite all the help we needed. When a couple of our deliveries couldn’t arrive before our departure, Aggie went out of her way to help arrange for the remaining parcels to be sent to us. Her care and dedication were truly exceptional and Hyatt Centric The Ring is so fortunate to have her as part of theteam! Thank you very much for everything, Aggie! The team’s thoughtfulness was evident in so many small ways as well - bringing parcels up to our room and even leaving a pair of scissors for us to use. These touches did not go unnoticed and made our stay all the more special. The breakfast was also excellent. If I were to offer any constructive feedback, it would be for housekeeping to pay a little more attention to detail in the bathrooms. That said, given the outstanding service we experienced, this was a very minor point, and I have no doubt it would have been promptly addressed had we raised it during our stay. Additionally, we found the laundry detergent used for the bath towels a little harsh and caused dryness for both my husband and me, though this was easily resolved with disposable cotton towels. Ultimately, it was the people at this hotel who made our stay so memorable. Their warmth, care, and professionalism far outweighed any minor issues. I would highly recommend this hotel and will certainly be recommending it to family and friends visiting Chengdu.

Jeg tjekkede ind den 29. marts i tre nætter. Receptionisten var meget hjælpsom. Jeg havde en gratis opgradering gennem min bookinghjemmeside, så hun opgraderede mit værelse. Der opstod dog to problemer under mit ophold. Jeg tog mit tøj med til vaskerummet for at få det vasket og tørret, og noterede på et kort, at det var blevet returneret til mit værelse. Da jeg kom tilbage, fandt jeg kun to toppe og en sok i en taske. Resten af mit tøj manglede. Jeg måtte gå til vaskerummet for at hente mit tøj, men jeg endte med at mangle en sok, og efter at have ventet i flere dage kunne jeg stadig ikke finde den. Jeg er målløs... Der er også problemet med airconditionen. Ved middagstid var temperaturen omkring 20 grader Celsius, og solen skinnede direkte ind i værelset gennem vinduet, men airconditionen havde kun varme. Receptionen sagde også, at hvis det føltes for varmt, kunne jeg åbne vinduet, men solen udenfor var faktisk meget varm. Hvad er pointen med at åbne vinduet? Min ven endte med at blive forkølet på værelset, hvilket var virkelig frustrerende. Det eneste positive, jeg oplevede, var værelsets renlighed. Jeg stoler på Dosent Group og mener, at det er et internationalt brand, så jeg valgte Yicheng Hotel. Jeg boede også på Jincheng Hotel i Shenzhen og havde en rigtig god oplevelse med fremragende service fra personalet. Denne gang valgte jeg Dosent Group til min tur til Chengdu, men jeg var dybt skuffet. Efter mit tre-nætters ophold tog jeg på en to-dages tur med én nat til Jiuzhaigou. Bagefter bookede jeg også et tre-nætters ophold på Yicheng Hotel. Da jeg allerede havde tjekket min bagage ind på hotellet, havde jeg intet andet valg end at bo der igen, men problemerne fortsatte. Det var et meget ubehageligt ophold, og jeg var ekstremt skuffet. Jeg tror aldrig, jeg vil stole på Dosent Group igen og aldrig vil bo på nogen af deres hoteller igen. Så skuffet.