Gæstebruger
26. juli 2024
DO NOT BOOK HERE. I REPEAT: DO NOT BOOK YOUR VACATION AT ASTRID HOTEL!! The rooms are extremely small. If you stay in a 2 person room, you have no space to move or put away your suitcases. The shower has a leakage.The smell inside is horrible. Even when we told the receptionist about this, they didn't do anything. When I pointed out the leakage, the receptionist Rabia/Rabiaa was very rude. When I asked to speak to the manager (who was in sitting in the office next to the entrance) she told me that it wasn't possible because the manager doesn't speak to hotel guests. She called the manager in front of me and I could here the managers voice coming from the office next to the entrance. She refused to come over and speak to me. Eventually they offered me another room, but not on the ground floor. We stayed for 11 days, we paid in advance so we couldn't leave and book another hotel. When you push the 'please clean the room' light, you have to ask 2 or 3 times if they can come over and 'clean' the room. They don't clean, they just mop the floor, leave the floor wet and dirty and change the bedsheets. The breakfast is terrible. Very bad food. For example: the scrambled eggs have more oil inside the pan than the middle east. Every day the same food and no variation whatsoever. We just ate there because it came with our booking for free and we didn't want to start the day with an empty stomach. Small water bottles are included but everything else is not. The only positive thing about this hotel is the receptionist called Volkan. He is a very friendly guy who really does his job and tries to make you feel comfortable.
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