Smart Holiday Hotel & Suites -All Inclusive

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This hotel was horrendous, smashed eggs on the stairs, dirty cats all over the hotel, ridiculously loud music, gone off food that was there the night before, drinks were heavily watered down, room didn’t have A/C and they didn’t want to help, pool area unclean, staff were very rude and unhelpful, how this is has been given a four star I don’t know, it’s not even a 3 star. Please don’t book this hotel, went in September 2024 and even if they’ve changed management then it makes little to 0 difference as there was an apparent change of management before me and my partner went.

DO NOT GO TO THIS PLACE YOU WILL BE SORRY...ROOMS VERY POOR CONDITION...FOOD AWFUL, NO LIFTS TO FLOORS.. FOOD SERVED IN AREA NEAR POOL, NO AIR CONDITIONING IN EATING AREA. THE MANAGER IS VERY STUPID AND INCOMPETANT , 1 DECENT GIRL ON RECEPTION HELPFUL, THE REST HOPELESS. THIS HOTEL SEEMS TO BE RUN ON MAFIA STYLE BASIS....THESE ISSUES ARE ONLY TIP OF ICEBERG. DO NOT GO HERE.....BE CAREFUL, IVE HEARD THIS HOTEL HAS CHANGED NAMES SINCE I WAS THERE....DO YOUR INVESTIGATING TO HOTEL NAME CHANGE....

Absolutely shocking hotel. The rooms are absolutely disgusting and they didn't even clean it everyday which is standard. No clean towels or toilet paper and no hot water all week. All inclusive and the food was inedible. Manager was rude and laughed when my partner asked to be moved again. On the beach rep even said the hotel is "sh*t" and I will request a refund for you. My first holiday in 10 years and this hotel absolutely ruined it.

See for yourself avoid at all cost no words can describe the state of this place unbelievable disgusting food, dirty hotel, staff are rude The pictures which it uploaded on their website must be edited as it is not possible to take those pictures those photos did not exist of that Hotel

AVOID AT ALL COST .Checked into room on night of 10th bedding had stains room was dirty, bathroom had mould all around shower, no remote control for tv. Went to reception desk staff attitude was appalling when I explained issues in room that I wanted a different room staff said come back in the morning. I told reception desk to get someone to put clean bedding on bed. Food I can only describe in one word as vile. Other customers review photos says it all. Do not go All inclusive you will be wasting your money, Ran out of plates, to eat meals you would be using polystyrene plates and cutley for breakfast, lunch, and dinner. Staircase to your room is filthy they have not been swept for months. Grounds of hotel and overall hygiene of hotel is very very poor. I would suggest no matter how good the price looks to book this hotel DO NOT BOOK. Pictures on website of this hotel are completely misleading hotel description claims modern rooms. Rooms are not at all modern rooms extremely tired and filthy. The hotel needs a complete overhaul the 4* rating needs to be immediately removed.