Roseıra Beach Resort

I am writing to express our disappointment regarding our recent stay at Roseira Beach Resort at Gulluk, Turkey, from June 21, 2025. Upon arrival, we were assigned a bedroom with a faulty door. The door could not be locked from the inside, posing a significant security concern as strangers could potentially enter while we were asleep. Additionally, the door lock required manual tapping to secure it when leaving the room, instead of automatically locking upon closure. The reception staff were not helpful. After several sleepless nights and repeated follow-ups with the manager, the issue was eventually resolved. I also noted an issue in the restaurant where food items lacked labels or descriptions, making it difficult to identify what was being served. Furthermore, the food variety for breakfast, lunch, and dinner was insufficient. While the housekeeping lady was friendly, the room was not thoroughly cleaned. Lastly, the hotel's location is very far from Bodrum town centre. The cost for a taxi journey was excessively high at €45-€50 for one trip. Traveling by bus took 40 minutes, and sitting on a bus in such hot weather without air-conditioning was very uncomfortable. However, I would like to commend two aspects of our stay. First, the service from the restaurant staff, particularly Aydin and his colleagues, was exceptional. They were consistently polite, helpful, and made us feel very welcome. Second, the air conditioning in the bedroom was excellent, providing much-needed comfort during temperatures that reached up to 38°C.