Gæstebruger
6. juli 2023
The bed in our room was literally broken in the middle. It made loud noises when anyone moved on it, like it would fall apart. Brought this to the manager's attention, they offered to change our room (not an option for us because we had a suite and a lot of stuff, and didn't want to waste precious vacation time moving) so they put extra padding on the bed. Didn't help. Also, the room was not as clean as it could have been. We ended up going down the road to Hampton Inn (much nicer, very clean, better beds). I rank this as "poor" because a hotel should NOT keep broken beds in service; that's just cheapness at the expense of the guests (and the maintenance man agreed that the bed was broken and had to be replaced and that the room should be put out of service until it was). ALSO, other guests were complaining about the bad beds in their rooms, so changing rooms would have been a waste of our time. The main good thing about this Staybridge is that the breakfast crew does a good job, as does the staff for the afternoon gatherings. In short, it's improved a lot since last year (see "terrible" reviews), but still needs work. We chose this hotel because we'd been there 5 years ago when it was pretty new, and had a very pleasant stay. It clearly has gone through some oscillations of good and bad management... Better now, but needs improvement (As noted above).
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