LiCLOUDS HOTEL (Guilin Two Rivers and Four Lakes Xiangshan Park)

酒店近鄰桂林象山兩江四湖景區，交通便利，酒店旁邊就有椿記燒鵝，大桂美食等不錯的餐廳。酒店新裝修開業，房間寬敞明亮，乾淨整潔，設施齊全。酒店內部還設有小童房、洗衣房、健身房，亮點是9樓的空中露天泳池，夏天消暑好去處，景觀拍攝絕美!住宿期間特別感謝管家小晶、小白，主動及時提供温馨周到的服務，體驗感良好，推薦！

免費升級了家庭房，貼心加了床圍，點贊👍前台小晶服務周到親切，門口安保大哥服務也好，孩子喜歡酒店的遊樂場每天都要去一次😃節假日偏貴一些，早餐豐富可口，總體體驗不錯

We initially booked this hotel (4 people for 2 rooms) with modest expectations, as our stay was only for two nights. Based on the reviews mentioning clean rooms and good breakfast, as well as the attractive photos and convenient location, we decided it would be a suitable choice. However, our experience far exceeded our expectations. Firstly, the hotel made a genuine effort to accommodate our special requests made during booking. We had asked for rooms that were close together, easily accessible, and quiet, as we were traveling with two elderly family members. Upon check-in, we were pleased to learn that our requests had been fully taken into consideration. This thoughtful attention to detail made a very positive impression. Secondly, the level of service provided was exceptional. The staff added me on WeChat and offered what felt like a personal butler service, providing all necessary information about the hotel and proactively checking whether we needed any assistance. Their responsiveness and warm attitude demonstrated a true commitment to guest satisfaction and made our stay very pleasant. Breakfast was also a highlight. There was a good variety of dishes, everything was clean and well presented, and the staff managed the service efficiently. It was a delightful start to each day. The only minor disappointment was during the traditional Chinese fan-making activity. The staff member in charge displayed a rather indifferent attitude, offering little guidance or explanation when we arrived. As I had two English friends with me, including an 88-year-old gentleman, I asked a few questions in Chinese to help them understand the process, but the responses were brief and unhelpful, creating an uncomfortable atmosphere. Despite this, we chose to complete the session for the experience, particularly for our guests visiting Guilin for the first time. That said, this minor incident did not overshadow the overall outstanding experience. I would like to commend the hotel’s redemption staff, particularly a young gentleman who provided exemplary service—assisting us with various requests such as moving a safe into our room, sharing local travel and dining recommendations, and even helping with small personal tasks. His professionalism and dedication truly went above and beyond. The room itself was spacious, clean, and comfortable, with excellent amenities and even high-quality toiletries and paper products. In conclusion, despite one small issue, the hotel’s exceptional service, attention to detail, and comfortable accommodations made our stay a thoroughly enjoyable one. I highly recommend this hotel and would gladly stay again in the future.

The hotel was in a very good location and their staff was especially helpful and friendly during the entire duration of our stay. The hotel room was abit stuffy since it was coming winter and the air conditioning is centralised but the hotel gave us a fan for the room which was helpful. Upon checkout we told them about the stuffy room and we were all given a complimentary handcream. Overall the stay was excellent and i would definitely recommend!

very suitable for families with children. There are children playground on the 10 floor. Loved the breakfast Xiao mi Zhou

I loved my stay. The staff are amazing, thoughtful and also offered us a free upgrade. The room was very clean, spacious and exceeded all our expectations. Every day we walked into the room, we were greeted with tranquil music and an AI butler. The hotel provides all the amenities you would need. The location is also very central, highly recommend walking to attractions. There is also a famous restaurant right next door. I highly recommend staying here.