Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch) anmeldelser

Very convenience and service is excellent. Yu is very helpful.

My fav hotel of all the hotels i stayed for my one mth long in china. Spacious room, bright and clean, laundry room with many washing machines, small gym and big reception counter. Breakfast included in my booking. The only unpleasant thing was a cockroach on the wall of the corridor near the lift which the staff did not get rid for me even thou i communicated with them over the phone, that i had to go down to the lobby to let them know again. They said it was removed so i went back up only to see it still on the wall, so i had to call to inform them again. Not removed but claimed it was removed. Haha. Either the cleaner lied to the lobby staff or miscomm somewhere. Nice hotel overall. Good view.

Good hotel on a amazing location, staff speaks good english and checkin and check out was easy, breakfast was ok, but limited Western options, the pool is actually to small to be a pool, a kiddy pool is more fitting name, the view from the balcony is stunning, the room with a view super, only the windows could be a little cleaner, the tea set with tea on the table was a nice touch, the bed was comfortable and the bath was nice.

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor. The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this hotel to others.

Overall was good. Liked their breakfast and their checkout time at 2pm that allowed us to have ample time to pack last minute. Will see you again next year.

Nice environment, nice view, definitely a tremendous hotel

Great hotel nice breakfast buffet and good location

Ok 4 star hotel Location is ok with a lot of restaurants nearby but also next to a busy street. The rooms were ok nothing special. Since ours was looking out over the street it was quite loud. The pool is a joke it‘s so small and the water was nasty and looked murky. Breakfast was good

The location is great. The staff are very nice and friendly. My family and I enjoy staying at this hotel.

Good good good good good

Great place to stay.

Great location, good staff. Pool is very small but otherwise the hotel is great.

Hotel location is near to attraction places. Overall is good.

酒店非常不錯，有地下停車場對於我這種自駕遊的客人來説錦上添花，這個酒店應該是在桂林市中心的位置，周圍吃的很多桂林著名景點都在附近，走路去就可以了。房間衞生也不錯，設施設備都還ok。前台小付很熱情，對酒店整體服務也很滿意。