Shangri-La Guilin

Shangri-La Guilin anmeldelser

Shangri-La Guilin

No. 111 Huancheng North 2nd Road, Qixing District, Guilin, Guangxi, 541004, ChinaVis hoteloplysninger
Shangri-La Guilin
Shangri-La GuilinShangri-La GuilinShangri-La Guilin
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1 nat

Gæsteanmeldelser

9.3/10
Enestående
3689 anmeldelse
Bekræftede anmeldelser
Placering9.4
Faciliteter9.1
Service9.3
Renlighed9.4
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Alle anmeldelser(3689)
Positive anmeldelser(3597)
Anmeldelser med billeder/video(1276)
Fremragende til børn(542)
Lækker morgenmad(347)
Udsigt til have(208)
Fantastisk swimmingpool(145)
Har legeområde til børn(96)
Familieaktiviteter tilgængelige(67)
Fremragende eftermiddagste(57)
Negative anmeldelser(92)
ttgele
Deluxe med to enkeltsenge
Overnattede i maj 2025
Rejs med venner
25 anmeldelse
10/10
Enestående
Slået op den 5. jul. 2025
LOVEEDDDDDDD the hotel and all its amenities. Spent some days hanging out next to the indoor and outdoor pools. Hotel was accommodating for all our needs. Would come again.
Oversæt
Adria
Deluxe-dobbeltværelse
Overnattede i maj 2025
Par
3 anmeldelse
10/10
Enestående
Slået op den 29. jun. 2025
Shangri-la is always a guarantee! The luxury smell in the main corridor and hall, the delicious food at the buffet or the perfectly maintained gardens. Would really recommend this hotel!
Oversæt
6/8
Gæstebruger
Deluxe River-view Queen Room
Overnattede i maj 2025
Familie
7 anmeldelse
10/10
Enestående
Slået op den 1. jul. 2025
We had a very short one night stay. But everything was fantastic. We really enjoyed the buffet breakfast. Many options and better than we expected.
Oversæt
Anonym bruger
Deluxe-dobbeltværelse
Overnattede i sep. 2024
Familie
12 anmeldelse
10/10
Enestående
Slået op den 5. nov. 2024
The hotel is located beside the river, there is a back gate to access to the river. More quiet compared to Sheraton.
Oversæt
Gæstebruger
Familieværelse
Overnattede i mar. 2025
Familie
1 anmeldelse
7.0/10
Slået op den 27. apr. 2025
The hotel was good, however, I chose it because all the children amenities that they were advertised, and sadly most of them were non existent or very poorly coordinated. Another major issue is that I booked the hotel because of the indoor pool, which was closed during our whole stay, they offer complentary kids club playground service which was nice, but definitely not enough to.compensate not having a pool, my kid was totally disappointed, as I had mentioned this as a great feature of the hotel. The staff was friendly but if you are choosing the hotel because it's kids friendly, move along as most of the activities aren't really there....
Oversæt
Beauty makes sense
Deluxe flodudsigt twin
Overnattede i sep. 2024
Familie
5 anmeldelse
8.0/10
Meget god
Slået op den 17. okt. 2024
The hotel is not situated in the city centre, but it only takes you a few minutes cab/hired car ride to the city centre. It costs around RMB 10 to city centre where you can find more eateries. I love the beautiful hill scenery from my room, which is a kind of postcard view. After every dinners, I like walking in the spacious garden area outside the hotel lobby. Quiet, comfy and relaxing! I find some foreign tourists in the morning buffet session, so it must be a good choice for foreigners who might trust an international reputable hotel group.
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Johnathan
Deluxe-dobbeltværelse
Overnattede i sep. 2024
Par
8 anmeldelse
3.5/10
Slået op den 9. okt. 2024
This hotel does not deserve the Shangri-la brand. The hotel is very dated, the room has not been well maintained. The hotel towel had material coming off, stuck all over me and my clothes, and when I complained to the front desk, all they offered me was 15% off my buffet dinner which really is quite insulting. The buffet was also terrible, with lot of cold food or overcooked meats. I don't know how a Shangri-la hotel can be this bad. There are much better options, even some 3 star or 4 star options are better than this.
Oversæt
Svar fra overnatningssted: Dear value guest,We are truly sorry to hear about your disappointing experience at our hotel. We take your feedback very seriously and are disappointed that we did not meet your expectations.Regarding the dated appearance and room maintenance issues, we are currently in the process of evaluating and planning renovations to address these concerns. We understand that this is an important aspect of your stay and we are committed to improving.The issue with the towel is unacceptable and we apologize for the inconvenience it caused. We will investigate this matter further to ensure that our housekeeping standards are upheld.As for the response from the front desk, we understand that it may have seemed insufficient. We will review our complaint handling procedures to ensure that we offer more appropriate solutions in the future.We are also sorry to hear that the buffet did not meet your standards. Our culinary team is constantly striving to improve the quality and variety of our food offerings. We will take your feedback into consideration and work on enhancing the buffet experience.Once again, thank you for your comments and we sincerely hope that we will have the opportunity to welcome you back to Shangri-La Guilin in the future. We are committed to making the necessary changes to improve our hotel and provide a better experience for all our guests.
Ngiap Toon Patrick
Deluxe-dobbeltværelse
Overnattede i feb. 2025
Par
3 anmeldelse
9.0/10
Fantastisk
Slået op den 3. apr. 2025
Wonderful and spacious room. Nice to relax in. The distance to downtown is about 5km. Getting a Didi ride is no problem. The view of the garden and the Guilin landscape from the room was fantastic. The staff at the travel desk were very helpful too.
Oversæt
Chuntao Wu
Deluxe-dobbeltværelse
Overnattede i feb. 2025
Forretningsrejsende
10 anmeldelse
10/10
Enestående
Slået op den 31. mar. 2025
The location is wonderful, the service is very good. You can learn and practice Taiji (Tai Chi) there, and if you like to run - you can run along the riverside for 8km.
Oversæt
ELKM
Deluxe-dobbeltværelse
Overnattede i feb. 2025
Familie
4 anmeldelse
8.0/10
Meget god
Slået op den 22. mar. 2025
Service is good. All the staff are helpful. However the hotel interior furnishing is very dated. Could smell cigarette smell in the room travelled in from other rooms. Spa service is very expensive. Location is convenient though.
Oversæt
Svar fra overnatningssted: Dear Guest,Thank you for staying at Shangri-La Guilin and taking the time to share your experience with us. Shangri-La Guilin has always adhered to the service concept of Shangri-La, which is characterized by warm hospitality and treating guests like family members. We are truly delighted to receive your recognition of our service.At the same time, we are sorry that some of the hotel's interior decorations and conditions did not meet your expectations. We have carefully noted down your feedback and will use it as a reference when planning future renovations.Once again, we sincerely appreciate your valuable comments. We look forward to providing you with the warm and familial service again in the future.
Ujan Timsina
Deluxe River-view Queen Room
Overnattede i nov. 2024
Par
2 anmeldelse
8.5/10
Meget god
Slået op den 20. dec. 2024
Hotel looks better at night.
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Hossein no
Deluxe-dobbeltværelse
Overnattede i feb. 2025
Par
3 anmeldelse
10/10
Enestående
Slået op den 25. mar. 2025
Everything is great. A luxury hotel which is valued for the price Highly recommended
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Gæstebruger
Deluxe-dobbeltværelse
Overnattede i nov. 2024
Familie
2 anmeldelse
10/10
Enestående
Slået op den 22. dec. 2024
Amazing trip! Our kids enjoyed it a lot! They loved the animals and Lily Wan explained their life habits to them in most patient way. Thank you so much! Furthermore, Luna, the concierge was also very helpful to explain us everything. We will come back asap!
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.
Bibeia
Deluxe-dobbeltværelse
Overnattede i maj 2024
Par
3 anmeldelse
5.5/10
Slået op den 16. jun. 2024
The room had a great view, gave a retro old vibe which is nice, but the amenities were just too old. It really needs renovation and more attention to cleanliness. The staff was nice, check-in and-out was fast and smooth. It was not what I expected, probably will not stay here again.
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you for regarding our hotel as the preferred choice of yours in Guilin and taking time to give your comments. Shangri-La Guilin always puts a lot of emphasis on hospitality and customer delights in order to keep our guests have a comfortable stay. We have taken note of your comments. Rest assured that actions will be taken to rectify the situation in order to strive for better customer service in the future.Once again, thank you for your kind comments and regard hotel as the preferred choice of yours in Guilin. Look forward to welcome you back to Shangri-La Guilin in the future.
Mauyuen
Deluxe River-view Queen Room
Overnattede i maj 2024
Par
41 anmeldelse
10/10
Enestående
Slået op den 20. jun. 2024
The view is fabulous and accidentally there is fireworks in mid-night right in front of the room. The experience is fantastic with the super big bed which could serve for 4 people.
Oversæt
Svar fra overnatningssted: Dear value guest,Thank you very much for taking up the time to write in regards of your recent stay. It is a pleasure indeed to receive such wonderful comments from you, and your encouraging comments will be passed on to our team accordingly. Look forward to welcome you back to Shangri-La Guilin in the future.