Hotel Entredos

Guijuelo is not an exciting or culturally promising town but a town geared to producing very fine Ibérico products. It excels at this but it is dedicated to this pursuit. The reason for my visit was to buy the produce. This I did . I am sure it will be enjoyed this Christmas. We arranged to stay overnight and sought a room that was clean and comfortable. We booked this hotel since my husband had stayed there several years ago and said it was okay and near the centre. On arrival the hotel was quiet but very clean. It has a restaurant and the rooms have TV, Wi Fi and very comfy beds, lovely bathrooms. What more could you want for a low priced three star hotel in a working town? After driving for six hours to buy Ibérico ham I would have liked to have encountered a smiling face at the hotel reception. This was not to be! We got a surly face with eyes that rarely rose from the computer screen. She was not well attired and made no effort to communicate other than to give instruction in a disinterested and dismissive manner. In contrast, on leaving the following morning the cleaner went behind the reception desk to check if we had any outstanding bill and she was very good. My review rating is poor not because of fixtures and fittings, because I think they were very good but because of the lack of human interaction at reception and the woman we met needs serious training. The overall hospitality experience depends on teamwork and weak links like this prevent the development of good service and the feeling of ambience which promotes the return of clients who would spend money in the hotel if it were to promote a better image.

La habitación estaba bien, lo que fue una vergüenza es cuando llego el desayuno, incluido en el precio al hacer la reserva con ello. Cuando bajamos, había desaparecido casi todo, no había tortilla, ni bollería, botellas de leche de soja vacías y no las reponían, soy intolerante a la lactosa, les dije que si no iban a sacar más y su contestación fue, que no, “Que comiéramos lo que quedaba”, lo mismo que la contestación de la recepcionista. No es mi culpa que los que bajaron antes arrasaran con todo lo que había, fruta, embutido, repostería y demás. Lo tengo muy claro, no volveré a alojarme en ese hotel.