Red Level at Gran Melia Palacio de Isora

This was our second stay at Red Level, Gran Meliá Palacio de Isora, and once again the experience was exceptional. The standard of service, attention to detail, and quality of the facilities were all of the highest calibre. Every member of staff we encountered was courteous, professional, and clearly dedicated to ensuring a memorable stay — they are a true asset to the hotel. While there were flies this year, likely due to fertiliser used on nearby banana plantations, this was a minor inconvenience easily resolved with a short walk into Alcala to purchase repellant. We have already booked our return visit for two weeks in September, which is a testament to the consistently high standard the hotel delivers. We look forward to our next stay!

We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.

From arriving to departure we were continually impressed by the hotel. The level of service was excellent throughout our stay. Our room was ocean facing and it was spacious, comfortable and clean. The Red level pool and garden were both very clean and well maintained as was the rest of this huge hotel. It was probably the biggest hotel we have ever stayed in yet it felt personal and was very well designed into different areas that all felt much smaller and great to explore. The restaurants were varied but with plenty of choices to suit all tastes. The Red Level was superb with drinks and nibbles provided throughout the day and afternoon tea at 5pm it was well worth the extra expense. The hotel was exceptionally well run with fantastic staff who were friendly and professional, they went out of their way to make suite you were having the best time. A big shout out to Ray and Jose who were so lovely to us and really made us feel welcome and appreciated. This was a last minute booking to get some sunshine and we thought that a Melia hotel would fit the bill but to be honest we did not expect it to do amazing. Thank you for making our week so full of sunshine in every way, we will definitely return very soon.

Location, facilities, layout and weather are brilliant but what makes it special is the service, staff, food quality, and small details. Red Level is quiet, peaceful, not crowded, and if you want a 5 star plus resort this is it. Our 2nd visit and we will go back!

An absolutely beautiful hotel. I went with a friend and stayed in the Adults Only Red Level, unfortunately only for 3 days. We both wished we'd had longer!! Everything is catered for, from the glass of Cava on arrival, to the complimentary water & coffee, comfy sunbeds with towels and the beautiful grounds and pools. The rooms were lovely, having everything you needed for your stay right down to the shampoos & body lotions etc. We very much enjoyed the free hour of complimentary drink and food every night too and the staff couldn't be more friendly & helpful. We ate in the Thai Fusion and Italian restaurants and again, couldn't fault it. Food was good and service excellent. We both had a massage at the Spa and I would highly recommend. Well worth the money! Having worked in the industry I can honestly say it was one of the best I've had. The only downside was the evening, having booked Adults Only we found if we wanted an after dinner drink the only option was to sit in the main bar...along with lots of families with children. They were still running about at 10.30/11pm. Not the hotels fault but it would be nice to have an option of an Adults Only evening bar where you don't have to endure over tired children!! All in all I would highly recommend this hotel and look forward to returning very soon. A big thank you to all the staff for making it a memorable stay.

Avoid this hotel like the plague. Its full of black biting flies from the manure on the next door banana plantation, and you'll get bitten to death. The hotel absolutely refuses to pay compensation unless you threaten to sue. The flies get literally everywhere including your bedroom. Avoid.Avoid.Avoid.