Red Level at Gran Melia Palacio de Isora

My fiancé and I stayed at the property August 3-14th and had the time of our life. We came back after two years after got engaged here at the property last time. And what a stay... We cannot fully recognise every one, but we felt we came "home" again from the first minute. We reserved private transport from the airport which were 100% and a perfect start. From the minute we entered RedLevel reception and throughout the stay we felt we were taken care of "over and beyond". Fantastic room with with partial see view (perfect for us) and super service from housekeeping and VIP service. We tried all the restaurant at the property, all very good, but our favorites were La Terrasse and Le Bistrot Provencal. The tasting menu at the La Terrass was truly worth a Michelin star (or two). Extra ordinary experience with local food and wine (many of the local wines I give 4.5 rating in Vivino). Even though all of Melia employees gave us a super experience and service, we really want to highlight the Red Level "Dream Team" Pablo, J. Angel, Mohamed, Angel, Daniel, Ricardo, Erensto, Fernando and Alejandro What a team and what a service and good laugh and interactions. These fantastic people made us decide to come back again next year already.

My wife and I stayed in a lovely room in the adult’s only Red Level. We were n the first floor corner, and had a Bali-Bed outside our porch that was great. They have the largest infinity poo in all of Europe, and too many other pools to count. The Pangea restaurant was amazing wit it’s varied options or well prepared options, as vegans it was superb. My wife and I caught a bug on our prior trip that became ore symptomatic there, and the staff helped us find a pharmacy and recommended free room service, and later on that day, called our room to check on us and see if we had any needs – twice. Off grounds the black sand beaches and February crashing waves are spectacular. Loved every moment (except the sick part). Wish the Canary Islands were closer to Chicago. The staff are rockstars.

Have just returned from a wonderfully relaxing and peaceful stay at Red Level Gran Meliá. The staff were so helpful, going out of their way to make sure we had a wonderful holiday experience which we did! Looking forward to returning again soon

We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.

Very pleasant stay. Staff wonderful and very professional and helpful. Rooms great and breakfast at the Redlevel excellent. The Redlevel could benefit from having a separate small bar in the evening - as compared to having to go to the main hotel.

Outstanding Red Level Experience ⭐⭐⭐⭐⭐ We had another outstanding stay at the Red Level in Gran Meliá Palacio de Isora. From the moment we arrived we received a warm welcome from Vero, Dean and the entire Red Level team, which set the tone for a wonderful visit. A special thanks to José and Lucas, whose attentive help throughout our stay made everything effortless. Every detail—from the immaculate rooms to the exceptional service and relaxing atmosphere—was perfect. Also, a big shout out to Angelica who helped us find a pharmacy near by. We are already looking forward to returning in December. Thank you once again for making our stay so memorable.