Hotel Carpe Diem Gudauri

This hotel offers a very poor experience in terms of service and room quality. The breakfast is subpar, and the staff in the main restaurant are exceptionally rude and unaccommodating. They appear indifferent to guests’ needs and act unprofessionally. I do not recommend this establishment. If you want to enjoy your time in Gudauri, I suggest choosing a different hotel.

We went in the summer season and the views out of the hotel were just majestic, we got the two bedroom room which was the biggest and the best room available in the hotel it had three balcony from the room and the views from all three were just awesome, the room looks outdated but for the budget its fine, the breakfast was a disappointment in the hotel with no variety in food and no one to address the concerns of the diners, hot water is also a issue as it was not consistent but better than the hotels we found in Georgia.

This is a terrible hotel. Do not stay here!!! The manager of the hotel was rude and the staff unhelpful. They could barely speak English. We arrived in a storm at 6:30 am after a 18 hour trip. People were left to drag their suitcases up an 800 meter slope in half a meter high of snow. The entrance to the hotel was not cleared of snow that night or in the following days. The entrance to the hotel did not have a mat and thus was a slip hazard and in spite of asking the staff on a daily basis to put a mat down so people would not fall and hurt themselves, the staff did nothing and neither did the manager. The bed was cardboard hard. The ski rental shop was on a lower level so people had to climb with their uncomfortable ski shoes up narrow stairs with no rail to hold on to, to access the ski storage room only to be screamed at by the unfriendly manager. The staff did not help with suitcases in any shape or form. Taxis arriving near the hotel entrance skidded on the ice and very nearly missed hitting my friend who half a meter to the right would have landed up in hospital. The ski slope was accessible but demanded a 5 minute walk up the slope. Breakfast was very very basic. Stale bread, a few croissants, jams some cucumber and tomatoes cheese and on good days scrambled eggs. The hotel has an atm machine thank gif because the nearest change is a 25 minute walk away in the snow. There is no village or shops for a nice apres ski experience. The slopes are wide and not very crowded. Although I enjoyed them I am not a super good skier I believe they mostly suit people with a basic level of skiing. So not a great place to go skiing and definitely not the hotel you’d want to stay at.

This is our 4th time to Gudauri for skiing, but our first time to Carpe Diem. We always stay in Old Gudauri versus New Gudauri because whilst there are probably more restaurants over that side, the ski gondola over at New Gudauri becomes so insanely busy that I don't believe it's worth it. That said, we have always stayed at one of the ski-in/ ski-out hotels, and Carpe Diem was a decent option. The breakfast selection isn't expansive, and I wouldn't rate the dinner/ dining experience whatsoever. There was one or two little restaurants just next to the hotel that we found with very good food and excellent pricing. The duplex room we stayed in was large and the ski locker area was better than I've seen in some of the other hotels we've stayed in. Overall, the location of this hotel is it's winning attribute

It all started when the snow blocked the road, we arrived with a minibus that couldn’t reach the entrance because the hotel didn’t bother to clean the driveway. We were forced to make our way by foot with luggage and ski equipment. Then for the whole week of our stay no one cleaned the ice from the stairs outside, making the very dangerous to step on. Along with 3 meters long ice cones hanging from the roof. The restaurant here has a very poor menu, and the heat was broken. They promised us a Georgian food evening on Wednesday, but when we showed up there was nothing of the sort, just the regular poor menu. The sauna ovens are overheating out of control and there are old rusty, broken showers. There’s no safe in the room, only if you ask. And then they give you a safe box that isn’t anchored to anything. The bathroom is dripping water from the ceiling. The shower itself is clogged. The TV in the room is old and small, works very bad, shows mostly Georgian channels, an a couple of Putins propaganda. The mini bar/fridge in the room isn’t working. And the hotel’s staff answer to everything is: “that’s how it is, we cant do anything about it.”

Horrible doesn't really give this hotel a low enough rating. The rooms and building are in a state of disrepair not to mention our room was dirty. The breakfast is subpar. But the biggest downfall is the staff. Georgians as a people are some of the nicest in the world, but the staff at the CD were pathetic. We requested a meeting with a manager 3 separate times. Had someone from the hotel contacted us, I wouldn't have written a review as I know how damaging it can be. However, no one has bothered to try to make amends, so here you go. There are many, many wonderful hotels in the area, save yourself the money and frustration and avoid this hotel.