Carmen
14. oktober 2024
Bad:
The reception staff was rude and unprofessional, appearing untrained in hospitality. They didn’t provide good customer service, often responding to questions with a dismissive attitude, as if the customers were inconveniencing them. It felt like they acted superior, expecting guests to follow their demands. The service, especially during the shift I encountered, was poor, and some of the staff seemed to think they could get by on looks alone, offering no real service.
Good:
The room was spacious, and drinking water was provided. I was allowed to extend my checkout until 2 PM due to my membership, although they asked me to leave a positive review in exchange, which felt inappropriate. On the bright side, the cleaning staff was friendly and knew how to greet guests.
I stayed at this hotel previously in June, and the service was great back then. However, it’s clear that the quality has been declining.
Unfortunately, I can NO longer recommend this hotel.
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