Shanshui Trends Hotel (Guangzhou East Railway Station)

The service was poor. The receptionists are unfriendly There are only 4 chairs at the reception area. As seniors at 85 years, we were made to stand for nearly one and half hour and were checked in at 3:30 pm. I had a payment issue and wanted to talk to the manager to resolve it but the receptionist told me that she was the one to decide. When I insisted,the other receptionist gave me the contact number of the hotel manager who was friendly and supportive. Later I contacted Trip and I was satisfied by it's personnel's clarification. The bad attitude of receptionist would only drive away guests.

Very convenient location. Walking distance to the train station.

The hotel services is helpful

Good and acceptable in general、bur there are more and more people smoke inside the bulding。 The management must implement a procedure to enforce people smoking inside the hotel。

the location is inside railway/metro station, it is not too difficult to find the hotel, many shop, convenience store and restaurants nearby

Near Guangzhou east railway Station Easy to find and very comfortable. Nearly have too many restaurants.