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Bekræftede anmeldelser
Placering9.3
Faciliteter9.2
Service9.3
Renlighed9.3
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Negative anmeldelser(40)
Melanyyyy04
180° Panorama Suite (Bathtub) (Quiet & Comfy Sleep)
Overnattede i feb. 2025
Solorejsende
19 anmeldelse
5.0/10
Slået op den 25. apr. 2025
This was a good hotel but the service was not too good, I reached the hotel and they just looked at me grab my bags all the way and keep in mind I had big 3 bags, in addition they asked me what do I want, when for them to be in a hotel, isn’t it obvious I am here to lodge? They attended to me and I still carried my bags all the way to my room. The hotel was not so clean either, there was a bad intense scent, I had to call them to do something about it and in addition, the floor mat looks very dirty, I think they need to change it or deeply clean it. Besides that, the room is very big which is a good thing.
Oversæt
Svar fra overnatningssted: Dear valued customer, I'm very sorry that we failed to provide you with a satisfactory stay experience. Regarding your feedback, we have conducted an investigation. At that time, our front desk staff were handling check-in procedures for other guests, which led to the failure to assist you with your luggage. I sincerely apologize for this. Our front desk staff are all professionally trained before taking up their positions. Hotel services and language usage are carried out in accordance with regulations. When seeing guests carrying heavy luggage, they must offer assistance. We have already reported this incident to the responsible department and criticized and trained the front desk staff in a meeting. When cleaning guest rooms, we use disinfectant and wait for the room manager to inspect and confirm there are no issues before arranging for guests to check in. The carpets are cleaned once every quarter. In response to your feedback this time, we have warned the housekeeping department that if the carpets are dirty, they must be cleaned immediately. We appreciate your suggestions and look forward to your next stay with us!
Melanyyyy04
Landmark Night-view Bathtub Double Bed Room (Quiet & Comfy Sleep)
Overnattede i feb. 2025
Solorejsende
19 anmeldelse
7.5/10
Slået op den 18. mar. 2025
This hotel is good and the rooms are so big. However they should something about the mat or carpet in the rooms, they are so dirty, they can change them or clean them thoroughly. In addition, the service at the front desk when I first entered wasn’t good, I had big bags and none of them could help, I carried them all the way to my room but when I was about to reach the room, an ant that was cleaning one of the rooms rushed to help me, which I expected from the people at the front desk and not the anty. The location is good for normal times but if you want to see factories and markets, it’s a bit far.
Oversæt
Svar fra overnatningssted: 我們堅持一客一換,一如既往堅守行業的最低要求也是最高標準:服務員自檢,主管複查,經理抽查,為客人的住宿衞生標準提供保障,讓客人住的放心,睡的舒心。雲珠酒店全體員工一直在路上。 十分榮幸得到您的認可,得到大家的信賴,期待您的再次光臨。
Cica
Elegant Premium Double Bed Room (Quiet & Comfy Sleep)
Overnattede i mar. 2025
Forretningsrejsende
3 anmeldelse
8.0/10
Meget god
Slået op den 26. apr. 2025
Not too bad.
Some stuff was still a bit dusty but it was okay in general.
The hotel should think about providing some slippers for guests to shower.🙂
Oversæt
Svar fra overnatningssted: Thank you for your comments. I'm very sorry that you didn't have a satisfactory stay experience. Our rooms are cleaned and dusted by housekeeping staff every day. Before check-in, the room manager will also inspect the room to ensure everything is in order before arranging for your stay. However, as our rooms are close to the road and the windows are opened for ventilation, there might be a little dust, which we apologize for any inconvenience caused. We will work harder to enhance the dusting and cleaning checks to provide a cleaner environment. We offer disposable slippers to our guests for a more hygienic and reassuring experience. Thank you for your feedback. We look forward to your next stay!
Gæstebruger
Designer Executive Double Bed Room (Quiet & Comfy Sleep)
Overnattede i mar. 2025
Forretningsrejsende
1 anmeldelse
6.0/10
Slået op den 23. apr. 2025
Much of smoking smell within hotel area, even in the room also have strong smoking smell.
Oversæt
Svar fra overnatningssted: Dear valued customer, we are sorry for not providing you with a satisfactory stay experience. Regarding your feedback this time, we have already informed the responsible department for guest rooms to ventilate and air out the guest rooms and public areas, opening the windows and doors. We apologize for any inconvenience caused. Thank you for your feedback and we look forward to your next stay!
Anonym bruger
Elegant Premium Double Bed Room (Quiet & Comfy Sleep)
Overnattede i nov. 2024
Forretningsrejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 7. dec. 2024
Good service.
Oversæt
Svar fra overnatningssted: 🌹商務出差首選🌹免費提供電子發票打印服務🌹感謝您對我們酒店的認可,一直以來,我們堅信做服務於細微處方見真心。因此我們重視每一個細節力求為您提供最好的服務。同時,我們真摯的期待您的下次選擇與信賴。🎉🎉🎉
Svar fra overnatningssted: 感謝您對我們酒店的認可,一直以來,我們堅信做服務於細微處方見真心。因此我們重視每一個細節力求為您提供最好的服務。感謝您對我們雲珠酒店的堅定選擇與支持。我們以熱情飽滿的態度用心對待每一位客人,並衷心希望能與您於大千世界中再次相遇💕💕💕
Rajae Allam
180° Panorama Suite (Bathtub) (Quiet & Comfy Sleep)
Overnattede i okt. 2024
Solorejsende
16 anmeldelse
5.0/10
Slået op den 23. nov. 2024
Not bad
Oversæt
Svar fra overnatningssted: Dear distinguished guests, seeing the comments of your two hearts, the rice in the bowl instantly lost its flavor. But I feel that you should have accidentally made a mistake. But it doesn't matter, and thank you very much for your recognition of our hotel, we have always believed in serving the subtle prescription. Therefore, we pay attention to every detail and strive to provide you with the best service. Thank you for your firm choice and support to our Yunzhu hotel. We treat every guest with enthusiasm and heart, and sincerely hope to meet you again in the world!
Gæstebruger
Elegant Premium Twin Room (Quiet & Comfy Sleep)
Overnattede i maj 2023
Forretningsrejsende
37 anmeldelse
8.0/10
Meget god
Slået op den 7. aug. 2023
Broke ass hotel
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!請接受雲珠壹號酒店真摯的問候,十分感謝你在百忙之中與我們分享您的寶貴體驗。我們很高興得知您對本次總體體驗感到滿意,出色的服務與無微不至的關懷是我們一直以來所希望為賓客們呈現的入住體驗。同時也很抱歉得知您對此次入住仍有些不盡完善之處,我們由衷的感謝您的分享,以協助我們進一步完善我們的服務。酒店齊全的設施及服務,為您與您的家人帶來樂趣與歡笑。希望您有感受到我們的熱情好客,今後我們會更加努力,為賓客提供更加細緻周到的服務。真誠期待您再次入住雲珠壹號酒店。
Gæstebruger
Designer Executive Double Bed Room (Quiet & Comfy Sleep)
Svar fra overnatningssted: 🌻免費礦泉水🌻🌻乾淨整潔一客一換🌻謝謝親親的評價,為您提供舒適周到的服務是我們的榮幸和應盡的責任,感謝您在那麼多家酒店中選擇我們,我們一定會像照顧家人一樣照顧好您,不能讓您失望而歸,再次感謝您的好評,我們一定不會讓您失望,期待您和小夥伴常來哦,最後祝您身體健康,萬事如意。
Gæstebruger
Elegant Premium Double Bed Room (Quiet & Comfy Sleep)
Svar fra overnatningssted: 💚可免費延遲退房至14:00,免費礦泉水💚您的認可就是我們進步的動力,前台小哥哥小姐姐看到您的點評都笑得合不攏嘴了呢。有時一眼難忘不一定是奢華繁瑣,更會是貼近內心的温暖,將平常的細節做得精緻認真便會形成大力量,我們願意當現代匆忙生活中温暖樸實的守衞者。您會來,我們就一直在。
Gæstebruger
Designer Executive Double Bed Room (Quiet & Comfy Sleep)
Svar fra overnatningssted: 💚可免費延遲退房至14:00,免費礦泉水💚您的認可就是我們進步的動力,前台小哥哥小姐姐看到您的點評都笑得合不攏嘴了呢。有時一眼難忘不一定是奢華繁瑣,更會是貼近內心的温暖,將平常的細節做得精緻認真便會形成大力量,我們願意當現代匆忙生活中温暖樸實的守衞者。您會來,我們就一直在。
Klioen
City View Double Bed Room With Floor-to-ceiling Window (Quiet & Comfy Sleep)
Svar fra overnatningssted: 🌻免費礦泉水🌻🌻乾淨整潔一客一換🌻謝謝親親的評價,為您提供舒適周到的服務是我們的榮幸和應盡的責任,感謝您在那麼多家酒店中選擇我們,我們一定會像照顧家人一樣照顧好您,不能讓您失望而歸,再次感謝您的好評,我們一定不會讓您失望,期待您和小夥伴常來哦,最後祝您身體健康,萬事如意。
Anonym bruger
Elegant Premium Double Bed Room (Quiet & Comfy Sleep)
Svar fra overnatningssted: 💚可免費延遲退房至14:00,免費礦泉水💚您的認可就是我們進步的動力,前台小哥哥小姐姐看到您的點評都笑得合不攏嘴了呢。有時一眼難忘不一定是奢華繁瑣,更會是貼近內心的温暖,將平常的細節做得精緻認真便會形成大力量,我們願意當現代匆忙生活中温暖樸實的守衞者。您會來,我們就一直在。
Gæstebruger
City View Twin Room With Floor-to-ceiling Window (Quiet & Comfy Sleep)
Svar fra overnatningssted: 🌻免費礦泉水🌻🌻乾淨整潔一客一換🌻謝謝親親的評價,為您提供舒適周到的服務是我們的榮幸和應盡的責任,感謝您在那麼多家酒店中選擇我們,我們一定會像照顧家人一樣照顧好您,不能讓您失望而歸,再次感謝您的好評,我們一定不會讓您失望,期待您和小夥伴常來哦,最後祝您身體健康,萬事如意。
Gæstebruger
Elegant Premium Double Bed Room (Quiet & Comfy Sleep)
Svar fra overnatningssted: 🌻免費礦泉水🌻🌻乾淨整潔一客一換🌻謝謝親親的評價,為您提供舒適周到的服務是我們的榮幸和應盡的責任,感謝您在那麼多家酒店中選擇我們,我們一定會像照顧家人一樣照顧好您,不能讓您失望而歸,再次感謝您的好評,我們一定不會讓您失望,期待您和小夥伴常來哦,最後祝您身體健康,萬事如意。