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Placering4.4
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Service4.5
Renlighed4.4
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Gæstebruger
Jimu Double Bed Room-Popular Choice
Overnattede i Okt 2024
Par
8 anmeldelse
3.2/5
Slået op den 20 Okt 2024
The location and amenities provided are great but the wall inside the room and carpet along the corridor are very dirty. The drainage system is poor so the bathroom will flood when showering and the water pressure is hard to control. The air con and surrounding are noisy and the temperature is fixed at 25 degrees. We even saw a cockroach and spider web inside the room argh!
Oversæt
Svar fra overnatningssted: 親愛的賓客,我們真誠地為您在我們酒店的不滿意感到抱歉。我們將認真對待您的意見,並確保相應改進。
Wai Khian
Budget Room-Hot Sale
Overnattede i Okt 2024
Par
2 anmeldelse
2.0/5
Slået op den 6 Nov 2024
The hotel looks impressive from the outside and in the common areas, but the rooms and interiors don't match that quality.
On our first day, when we checked in, the reception staff was unfriendly and didn't greet us. They only asked for our documents for verification and immediately suggested we upgrade our room. Initially, we declined the upgrade since the room looked fine based on online photos. However, after seeing the actual room, we had no choice but to upgrade.
We were two people with two large check-in suitcases, and the original room barely had enough space. It seemed designed for a single backpacker rather than for two people with luggage.
After upgrading to a larger room, the space was much better, but the layout was odd, and it didn’t feel clean. Some specific issues we encountered:
The washroom glass door left a large open gap at the top, and oddly, the ventilation fan was placed outside the washroom.
The shower was broken, making it difficult to control the water flow. Water somehow still splashed into the room, even with the door closed.
The bed was not clean, with visible stains and a lingering smell of smoke. It was clear the bedsheets hadn’t been properly washed.
Additionally, both the day and night reception staff were consistently unfriendly and didn’t greet guests at any point.
Oversæt
Svar fra overnatningssted: 尊敬的賓客:,您好!感謝您入住小素並提出寶貴意見,對於您遇到的問題我們深表歉意,對於您提出的寶貴意見酒店亦非常重視,我們已將您的寶貴意見反饋給各相關部門跟進處理,酒店會不斷加強服務人員的服務態度,努力為每一位賓客提供更為優質的服務,誠摯歡迎您的再次光臨!
Steller911
Budget Room-Hot Sale
Overnattede i Mei 2024
Solorejsende
38 anmeldelse
4.0/5
Meget god
Slået op den 4 Jun 2024
Room not very clean but still acceptable, furniture abit old. Staff keep ask to top up to upgrade room. There are better hotel option available at same price.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!非常感謝您抽出寶貴的時間為我們的酒店撰寫好評,您的評價讓我們感到非常温暖和鼓舞。我們會繼續努力提升服務質量,為您提供更加舒適的住宿體驗和貼心的服務。
Gæstebruger
Lisu Double Bed Room-Light Luxury View
Overnattede i Apr 2024
Rejs med venner
2 anmeldelse
3.5/5
Slået op den 24 Jul 2024
room are old and stuffy, need to keep Aircon on 24hours to reduce the stuffiness. location is near train station
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您入住,我們將繼續努力並不斷完善我們的設施,希望有機會繼續為您提供服務,期待您的再次光臨
Gæstebruger
Lisu Double Bed Room-Light Luxury View
Overnattede i Apr 2024
Forretningsrejsende
2 anmeldelse
3.7/5
Slået op den 30 Apr 2024
Was travelling on a budget for a short 2-night stay for client meeting, and picked this 3-star hotel that is a fairly short walk from the metro station's exit B. Picked the Guestroom - with View (Double bed) because I was concerned the cheaper rooms might not have windows and didn't want to feel claustrophobic. Didn't spend too much time in the hotel except to get a good night's sleep hence nothing much more to comment about. Only slight grouse is that there is a stale smoke smell throughout the hotel, but I can imagine that it would be the issue in most of the hotels in Guangzhou save for the 5-star ones.
Oversæt
Svar fra overnatningssted: 親愛的賓客,我們真誠地為您在我們酒店的不滿意感到抱歉。我們將認真對待您的意見,並確保相應改進。
Gæstebruger
Budget Room-Hot Sale
Overnattede i Apr 2024
Par
4 anmeldelse
4.7/5
Vidunderligt
Slået op den 20 Apr 2024
Hotel is just across Tianhe Coach Terminal station. Location is very convenient and the exit near the hotel has an escalator. They offer water, toiletries and snacks as well.
Oversæt
Svar fra overnatningssted: 尊敬的顧客,簡單的話語無不流露出真情,遙遠的距離無不送去真摯的祝福,感謝您的選擇,您的滿意是對我們最好的鼓勵!期待您的入住!
Guluuumulu
Memory Room - Double Occupancy
Overnattede i Apr 2024
Par
1 anmeldelse
4.0/5
Meget god
Slået op den 24 Apr 2024
The room we stayed was small for two people but the room was clean.
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!非常感謝您抽出寶貴的時間為我們的酒店撰寫好評,您的評價讓我們感到非常温暖和鼓舞。我們會繼續努力提升服務質量,為您提供更加舒適的住宿體驗和貼心的服務。
Gæstebruger
Jimu Double Bed Room-Popular Choice
Overnattede i Apr 2024
Rejs med venner
2 anmeldelse
5.0/5
Enestående
Slået op den 18 Apr 2024
good👍🏻
Oversæt
Svar fra overnatningssted: 尊敬的顧客,感謝您對我們的酒店留下美好的評價,我們非常高興能為您提供舒適的住宿體驗。
Gæstebruger
Overnattede i Jan 2022
Par
1 anmeldelse
5.0/5
Enestående
Slået op den 15 Jan 2022
good nice 小
Oversæt
Svar fra overnatningssted: 尊敬的賓客您好!感謝您對素寓酒店的鼓勵與推薦!金獎銀獎不如您的誇獎, 金盃銀盃不如您的口碑, 我們不會讓您失望的! 祝: 萬事如意!
Gæstebruger
Budget Room-Hot Sale
Overnattede i Mac 2022
Par
6 anmeldelse
5.0/5
Enestående
Slået op den 26 Mac 2022
good!
Oversæt
Svar fra overnatningssted: 尊敬的賓客:您好!感謝您選擇素寓酒店,我們很高興您在酒店有一段愉快的入住經歷, 感謝您對酒店的支持與信任, 同時感謝您對酒店提出的寶貴建議, 我們將繼續努力, 為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧!