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Placering9.3
Faciliteter9.1
Service9.3
Renlighed9.3
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Anonym bruger
Deluxe Hot Spring Twin Room With Private Tub
Overnattede i mar. 2025
Familie
34 anmeldelse
8.0/10
Meget god
Slået op den 7. apr. 2025
No too shabby, can do better with the onsen water availability. Providing a way to maintain the water hot would be much appreciated.
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好!非常感謝您選擇我們酒店並分享寶貴意見。很高興您對整體體驗給予了肯定,關於温泉水供應及水温保持問題,我們已詳細記錄。目前,我們正評估升級温泉水循環系統,也在研究如使用新型保温材料、優化泡池設計等方式來維持水温穩定。再次感謝您,期待您下次來感受我們的改進。
Gæstebruger
Deluxe River-View Hot Spring Twin Room With Private Tub
Overnattede i okt. 2024
Familie
8 anmeldelse
8.5/10
Meget god
Slået op den 27. dec. 2024
This is our favourite hot spring and have visited many times. There is a good variety of pools to enjoy, both hot and cold, including a pool for swimming. There is a good choice of food, this is the main reason my children love to come here. Highly recommend.
Oversæt
6/8
Svar fra overnatningssted: Dear guest,Thank you very much for your wonderful review! We are delighted to hear that this is your and your family's favorite hot spring, and that you have visited us multiple times. We take pride in offering a variety of pools, whether hot, cold, or swimming pools, all aimed at providing you with an ultimate relaxation experience.We are also pleased to hear that you and your children have praised our food selection, which is exactly the motivation we have to continuously improve our service quality.Thank you again for your recommendation, and we look forward to your and your family's next visit!Wishing you all the best!Sincerely,
Histand
Deluxe Hot Spring Room (Double Bed) (Soaking Tub)
Overnattede i mar. 2025
Par
5 anmeldelse
10.0/10
Enestående
Slået op den 28. apr. 2025
The staff was very friendly and hospitable. We don’t speak Chinese so the check in clerk took us to our room and showed us some of the things in the room. At the hot springs themselves the attendant was very gracious communicating via a translation app. At breakfast the staff were equally hospitable.
Well done.
We are a little older (early 60’s) and felt well cared for during our short stay.
Oversæt
Svar fra overnatningssted: 哇!感謝客官的全5分好評哦,我們一直秉承着"暖心碧泉"的服務理念,就是為了能讓您在旅途後卸下滿身的疲憊,路途後得到全身心的放鬆,風裡雨裏,小碧在從化等您,期待您的下次入住哦,比心!
Gæstebruger
Særligt værelse med queensize-seng
Overnattede i feb. 2025
Par
17 anmeldelse
9.5/10
Vidunderligt
Slået op den 14. mar. 2025
Resort located one hour away from Guangzhou train station. Pleasantly surprised by the hotel grand lobby. .
Rooms are very large and pleasant views of the River.
Hot spring had a variety of baths with different herbs, all in working order and spotlessly clean
Breakfast offered a large selection of food, (mostly Asian ). It is preferable to get to the restaurant early to avoid long queues.
Dined in the Chinese restaurant and impressed with high standards of food: well presented and tasty.
Staff are friendly and overall enjoyed our stay.
Be warned that staff does not speak any English, so communication can be difficult unless you speak Chinese.
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好!非常感謝您選擇我們度假村並分享如此全面且細緻的入住體驗!從您踏入酒店大堂時的驚喜,到寬敞河景房帶給您的愜意,再到豐富多樣的温泉草葯浴、滿意的餐飲體驗,我們很欣慰能在眾多方面滿足您的需求。中餐廳菜品的擺盤與口味能得到您的誇讚,這對廚師團隊是極大的鼓舞,他們一直致力於為客人呈上色香味俱全的美食。員工們熱情友好的態度也讓您感受到了温暖,這正是我們一直倡導的服務理念。關於語言溝通問題,我們深感歉意。目前我們正在積極加強員工的英語培訓,希望未來能更好地服務像您這樣來自不同地區的客人,消除溝通障礙。再次感謝您的光臨與支持,期待您下次前來,我們會以更完善的服務和更優質的體驗迎接您,讓您擁有更加難忘的度假時光 。
On The 7th Day
Deluxe-værelse med 2 senge
Overnattede i feb. 2025
Solorejsende
2 anmeldelse
10.0/10
Enestående
Slået op den 6. mar. 2025
Last week I booked a 3-day stay at the Biquan Sky Hot Spring Hotel for myself through Trip.Com. Though there were few photos of the hotel available, the descriptions and reviews convinced me that this might be a good choice for me—but all I can say, is that the praises and kudos that I read are all understatements of what I found there!
I arrived before check in Monday and was greatly assisted by Chen Yunsi, the on-duty butler. My requested upgrade was easily processed and all questions answered clearly. (With electronic translators—as my Putonghua is non-existent!
When a problem in the room arose, the maintenance staff came quickly and resolved the problem without delay.
I found that the massage therapists for complementary neck and shoulder treatments are very effective—but if you prefer wimpy neck rubs, such as not place for you!
The buffet breakfast is combination of Chinese and “westernish” food and drink. Options for coffee were quite limited.
A personal situation arose on the third morning, and I was required to leave one day early. Although the situation could easily have become stressful, with the assistance and cooperation of on-duty staff (including: Ke Yan, Cheng Min, Li Min, and Fei Long), I was able to check out, receive my local refund for the upgrade, and also receive my my Trip.com credit fairly quickly.
All in all, I found the facilities to be of good quality, condition, and cleanliness; the staff to be exceptionally thoughtful, kind and helpful. I highly recommend the Biquan Sky Hot Spring Hotel and hope to return there with my husband sometime.
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好!看到您如此真摯且熱情洋溢的評價,我們全體員工都被深深打動了!從您初次預訂時對酒店的期待,到入住期間所收穫的種種體驗,每一個細節我們都無比珍視 。陳雲思管家能在您抵達時提供貼心幫助,解決升級需求並耐心解答問題,我們為她感到驕傲。維修人員迅速響應處理房間問題,按摩師的專業護理讓您感到有效,這些都是我們努力追求的服務成效。關於自助早餐咖啡選擇有限的問題,我們已經記錄下來,會即刻評估並增加更多品類,滿足不同客人的口味需求。在您因個人情況需要提前退房時,柯燕、程敏、李敏和飛龍能全力協助,讓整個過程順利完成,我們為團隊的協作與服務意識點贊。能得到您如此高的讚譽並被強烈推薦,這是我們酒店莫大的榮耀。我們滿心期待着您與丈夫一同再次光臨,屆時,我們定會以更貼心的服務、更完善的體驗,讓您的每一次入住都能收穫難忘的美好回憶 。
Yuni_Soul_GZ_CA_KR
Deluxe-værelse med 2 senge
Overnattede i jul. 2024
Familie
12 anmeldelse
7.0/10
Slået op den 11. aug. 2024
I was searching for hotels serving dinner buffet and breakfast with a reasonable room rate near 从化. I have two little girls, 2 and 4 years old. On the previous day, we stayed at Regal resort. Of course, compared to Regal resort, this hotel is not that good condition. It is old and located in old town (it seemed like that. I’m not sure tho) we even waited almost 1 hr to get check-in cuz most of rooms are not cleaned and ready. However, my daughters enjoyed so much water slides and kids pools. Pools are small and cozy also these seem local. There are various menus of dinner buffet but the restaurant was crowded. Yet, the room rate is so cheap! I shouldn’t complain anything 😝
Oversæt
Svar fra overnatningssted: 小碧也很為您感到傷心難過,真的很抱歉,小碧讓您有一個非常不好的入住體驗,看到您對小碧的建議,小碧定會好好地反思做得不足的方面並加以改進,希望您能再給小碧一個機會,入住期間有任何的問題您可以隨時告訴小碧的,小碧一定第一時間為您解決,希望下次能夠讓您有一個更好的體驗,小碧期待您的下次入住,祝您生活愉快。
Gæstebruger
Mountain-View Duplex Family Suite With Private Tub
Overnattede i maj 2024
Rejs med venner
5 anmeldelse
8.0/10
Meget god
Slået op den 10. jun. 2024
We had an amazing stay in this hotel! The rooms are big, we booked a family suite and it was huge! Also It was my sister’s birthday , The staff were very nice and helpful and they decorated the rooms for her and even sent two birthday cakes! The butler was so professional and nice, she helped us a lot to get around hotel! Overall a very good hotel! Totally recommended!
Oversæt
Svar fra overnatningssted: Dear Guest, thank you for your positive feedback on the hotel. We are glad that you enjoyed the spaciousness and comfort of the family suites. We are deeply honored by the efforts made by our staff for your sister's birthday. The professional service of the butler has also been recognized by you, and we are proud of it. Your satisfaction and recommendation are our greatest affirmation and motivation. We will continue to work hard to provide high-quality service for every guest. We look forward to your next visit and creating more wonderful memories together. Wishing you a happy life!
MikeJMJones
Deluxe Hot Spring Room (Double Bed) (Soaking Tub)
Overnattede i okt. 2024
Rejs med venner
55 anmeldelse
8.5/10
Meget god
Slået op den 10. dec. 2024
This is a really nice hit spring resort for friends to have fun. It is not as quiet or romantic as some others, but for friends who want a weekend away together that mixes fun and relaxation it is brilliant. Unfortunately the food, especially the dinner is awful for vegetarians... and even meat eating international visitors suffer. Nevertheless, I would go back here for sure. The rooms are excellent!
Oversæt
Svar fra overnatningssted: Dear valued customer,Thank you for taking the time to share your recent experience at our resort. We truly appreciate your feedback as it helps us to continuously improve our services and offerings.We are delighted to hear that you enjoyed our resort as a fun and relaxing destination for your group of friends. It's wonderful to know that we met your expectations in providing a lively atmosphere conducive to having a great time together.Regarding the feedback on our dining options, we sincerely apologize for any inconvenience caused, especially for our vegetarian guests and international visitors. We understand how important it is to have a variety of delicious and satisfying meal choices, and we are committed to addressing this issue.To improve the vegetarian dining experience, we are planning to introduce more vegetarian dishes to our menu, including some international options that cater to diverse tastes. Additionally, we will be working with our chefs to ensure that our meat dishes are also appealing and enjoyable for international guests.We are thrilled to know that you found our rooms to be excellent. Your satisfaction with our accommodations is very important to us, and we strive to maintain high standards in this area.Once again, thank you for your constructive feedback. We hope you will give us another chance to welcome you back and provide you with an even better experience. If you have any further suggestions or require assistance, please do not hesitate to contact us.Warm regards,
JJJZZZ
Deluxe Hot Spring Twin Room With Private Tub
Overnattede i mar. 2024
Par
15 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. maj 2024
Relaxing two nights. I come here often because the staff is so courteous especially the lady at the hot springs reception. This time i decided to bring work with me and i got a lot of it done while taking breaks to dip in the hot springs.
Waking up, soaking in the tub and watching the sunrise is such a blessing. The breakfast was up to standard as usual. But something has to be done about the smell in the balcony. Also, the overhead shower head seems to be clogged in every room ive stayed in.
The public hotspring area seems to have had a deep clean as the tubs and surrounding areas look cleaner. Recommended place to relax and have good service.
Oversæt
Svar fra overnatningssted: 小碧的貴賓,您好。非常感謝您的入住與提出的寶貴意見,您的意見讓小碧瞭解到不足之處,小碧會吸取意見向相關部門管理層反映情況用心完善、努力優化,務求令顧客滿意。希望您日後仍選擇碧泉空中温泉,想了解更多優惠訊息敬請關注小碧官方微信,小碧熱切期待您的再次光臨。
Anonym bruger
Deluxe River-View Hot Spring Twin Room With Private Tub
Overnattede i nov. 2024
Par
6 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. jan. 2025
Great service, plenty of hot spring styles to choose, and delicious dinner.
Oversæt
Svar fra overnatningssted: 謝謝小主的點評,小碧沒有拿到5分好評,小碧還有不足的地方需要改進,小碧們期待您的再次光臨。
SHKG
Deluxe River-View Hot Spring Double Bed Room With Private Tub
Overnattede i nov. 2024
Rejs med venner
97 anmeldelse
8.0/10
Meget god
Slået op den 17. jan. 2025
Quite good hot springs hotel, will come again
Oversæt
Svar fra overnatningssted: 感謝小主的用心點評哦,期待您的下一次入住,您的5分好評就是小碧最大的動力,小碧一定不忘初心,給您最好的出行入住體驗,期待下一次的相遇。祝您生活愉快哦!
Tik Fung Dave
Deluxe River-View Hot Spring Double Bed Room With Private Tub
Overnattede i nov. 2024
Par
10 anmeldelse
10.0/10
Enestående
Slået op den 22. feb. 2025
very helpful staff and delicious breakfast
Oversæt
Svar fra overnatningssted: 謝謝您對小碧家服務的肯定,您誇得小碧都有點不好意思,不過小碧一定會再接再厲的爭取做得越來越好的,期待與您的再次相遇呢!
taeseok
Deluxe Hot Spring Twin Room With Private Tub
Overnattede i mar. 2024
Familie
42 anmeldelse
7.0/10
Slået op den 18. maj 2024
Not enough umbrella in Hotel. Staff didnt try find.
Just say find there in lobby.
Our family go outside without umbrella.
We stay 2 days when National holiday.
Breakfast is same 2 days.
I think change everyday when national holiday.
Almost people stay a afew days but dont need eat same breakfast everyday.
Oversæt
Svar fra overnatningssted: "Dear guests, I'm sorry I didn't provide you with a good experience. After receiving your feedback, we immediately investigated and rectified it: 1. Regarding the umbrella problem, we will definitely provide sufficient umbrellas;2. Regarding the negligence of front desk colleagues, we will definitely strengthen training to ensure the experience of each guest ~ I would like to express my sincere apologies to you again, and I hope you can give us the opportunity to serve you again!
DaniMSA
Deluxe River-View Hot Spring Double Bed Room With Private Tub
Overnattede i okt. 2024
Rejs med venner
18 anmeldelse
9.5/10
Vidunderligt
Slået op den 24. jan. 2025
A great time with friends.
Oversæt
Svar fra overnatningssted: 感謝小主的用心點評哦,期待您的下一次入住,您的5分好評就是小碧最大的動力,小碧一定不忘初心,給您最好的出行入住體驗,期待下一次的相遇。祝您生活愉快哦!
Longkouzhaoxie
Deluxe River-View Hot Spring Double Bed Room With Private Tub
Overnattede i nov. 2024
Forretningsrejsende
10 anmeldelse
10.0/10
Enestående
Slået op den 23. jan. 2025
Everything is good
Oversæt
Svar fra overnatningssted: 感謝親愛的朋友給小碧的好評,小碧好激動呢!作為高檔酒店, 為每一位顧客創造美好的體驗,是我們一直以來孜孜不倦的追求,您的滿意,就是對小碧最大的鼓勵,小碧會再接再厲,小碧期待您的下次入住給您帶來更好的入住體驗和回憶。