Grand Villa Hotel

This place was awful and I do not recommend it. Has potential once renovations are done and it’s taken care of properly. I originally checked into a mould smelling room with a dirty and wet toilet seat and a tv that was leaning on a table with nothing holding it. I immediately notified trip requesting a refund and room change because of the late hour and I did not receive assistance until 2+ hours later at 1:30am-2:00am. My room was changed to another unsuitable room that was a downgrade (same room type but no views, a chemical smell masking the mould that gave me a headache and less privacy because the room window was facing the entrance instead of nature like I had booked and there was renovations happening that were also loud.) I was exhausted and was unable to change hotels. I stayed one night. Next morning without even having the room 8 hours, I woke up to room service being in my room “cleaning” while I was sleeping!! (cleaning what, I have no idea because I hadn’t even had a chance to use anything.) this was a HUGE invasion of privacy and I felt violated/disturbed. What room service enters rooms at 9:00!? I’ve stayed in many hotels and room service is always in the afternoon. No one advised me of this prior to it happening or I would have told them not to come (which is obvious because I didn’t even have the room 8 hours yet). The hotel did not care when I raised the issues and only offered me a refund for my second booked night. 0 compensation or care for my horrible experience which only made the entire thing worse. I wasted hours of my time trying to seek a fair resolution and also had my business meetings and work flow completely ruined and disrupted due to this. Checked out as soon as I was able to next day even though I wasn’t in a position to do that. Do not recommend. They only care about money, not the customer. Service and environment were horrible. Only cool thing is the location of you like nature and that it has potential if they were to actually care and the renovations go well.

設施：老舊，感覺像是上個世紀的酒店，很有年代感，也沒有翻新，包括花灑，紗窗，電視等等，也沒有早餐，沒有洗衣房 衞生：衞生很一般，衞生間沒有打掃乾淨，電吹風還有很多毛髮 環境：麓湖邊上，環境優美，地理位置優秀 服務：服務一般，礦泉水5元1瓶

這次出差住這裏，在公園內空氣清新安靜，停車免費方便，在餐廳吃完飯還可以在麓湖公園內散步，這樣的價格超值下次還來！