Guangzhou Jinxiu Xiangjiang Hot Spring City

Amazing hotel with great hot springs. Each hot spring had different medical value

This was a rather unusual stay for us. Before I begin, I have to say that it really wasn’t bad-the room was really spacious, soaking in the private hot tub is always a treat, and we were surprised by the fact that we got 2 dinners, even though the package we bought said it would be one dinner per stay. Anyways, let’s start with the fact that 90% of the hot springs are closed. That wasn’t a big deal for us, as we don’t really like public hot springs, but we just went to check it out. I feel like if I paid this amount of money expecting to have full two days of fun and relaxation in the hot springs park, and all the pools were closed, I would be super disappointed. Next thing was-our jacuzzi didn’t work. We went to the reception and reported it, and they shrugged and said “oh well, it doesn’t work”. We didn’t want to change the room over that one thing, but I felt it was really unprofessional that they didn’t even offer. The hotel is OVERCROWDED. Friday was ok, Saturday was already full to capacity, and on Sunday morning we couldn’t find a seat for breakfast in three huge dining areas. The food was average at best, but I like Chinese food, so I wasn’t disappointed that the advertised “German food” wasn’t there. Also, for a hotel of this type, where the point is soaking in the spring, enjoying and relaxing, there should be a rule for screaming, as on Saturday a family moved in just below us, and they were constantly yelling and it really affected our stay. Of course you can’t choose your neighbors, but a house rule of not screaming would be wonderful. All in all we had fun and got a good rest (the bed is soooooo comfortable!!!), but I believe it lacked many things for this price. I would call the hotel and check if the pools work or not, and make sure that everything in your room works properly.

Special thanks i want send for Assistant Manager Fan Guanghua, he help me a Lot and was very kind and helpful. I hope i come back soon!

We had an awesome time. To be honest, after I booked I read through others' reviews and wanted to cancel our bookings,but didn't and I am glad we didn't. The people were friendly even though they can't speak English they ry to help. Our stay at the hotel was great. The activities was cooooool we went on the boat ride my word lol we didn't know that we had to ask the didi to ride in after we got the tickets and we had to walk 2km before the ride,just a heads up if you don't have your own transport. Overall, we had a great time. Everyone was friendly. I would honestly go back again. The hotel smells nice and is clean. The food was good too. I can only speak well about this hotel as a foreigner. There was plenty of food to choose from.

We had a bad surprise a soon as we checked in. The room we booked was at a House aside from the hotel (there are thousands of them) and the house have 3 floors, you have to take your luggage up the stairs, depending on which floor you are. The size of the room is much smaller than they say (30-40 sqd meters) cause they show a living room in the pictures, but this is a common area for all the rooms in that house. They have carpet in the rooms and as permitted to smoke, the smell is heavy and dirty and we all got sick from sleeping 3 nights there. Because of that we even left one day before our schedule, loosing the money from the last night we didn’t use. The balcony and bathroom’s doors are glass made, so you get huge light inside the all night. We asked some fabric to try to cover it, but didn’t help much. The outdoors activities are fun, and the staff is very organized and helpful. It’s worth to visit a day, not to sleep in. I’m very disappointed with our experience. One more thing that bothers us is that every morning after breakfast they gave treats asking for us to write good reviews.

Beautiful, scenic location! The service was great throughout the weekend. A lot of activities to do. The buffet breakfast and dinner was OK. I recommend the rooms with a private hot spring.