Grand Hyatt Guangzhou

During this trip to Guangzhou, I was fortunate enough to stay at your hotel with my friends. The overall experience far exceeded expectations. In particular, I would like to give special praise to the excellent service of the front desk staff, Ethan He! From the moment I stepped into the hotel, his professionalism and enthusiasm made me feel extremely warm. Ethan noticed that it was my first time staying here and took the initiative to introduce the hotel's facilities and services in detail, including breakfast times, the location of the gym, and a transportation guide for the surrounding area. He did everything in detail, allowing me to quickly get familiar with the environment. What surprised me even more was that he kindly upgraded my room for free, saying that he hoped I could have a more comfortable stay. Such details are truly touching! When checking in, Ethan's process was efficient and smooth. He was proficient in his business and completed all the procedures in just a few minutes. He also patiently answered my questions about traveling in Guangzhou. His smile is sincere. From his words, one can sense his love for work and his emphasis on guests. It was precisely because of his service that my trip in Guangzhou added a lot of joy and peace of mind. It is truly rare that your hotel can cultivate such outstanding employees. Ethan He's performance not only reflects his personal qualities, but also highlights the hotel's high-standard service concept. If I come to Guangzhou again in the future, I will definitely choose this place once more and highly recommend it to my friends! Thank you again, Ethan He and the team, for your efforts. Wish the hotel a prosperous business!

The room do not have weighing scale, they will provide upon request.  The breakfast is outstanding, unfortunately I’m a vegetarian, it will be perfect if the hotel can provide some vegetarian food.

Location of this hotel is good. Though the hotel room / bathroom is a bit old, the service is fine.