YIN HOTELS GUANGZHOU

I typically avoid negative reviews, but my experience at this hotel was disappointing. **Positives** The hotel rooms were clean and had a lovely European aesthetic. The vinyl and Marshall speaker setup was a nice touch, and the tea table offered a quiet spot. However, significant issues overshadowed these positives. **Mosquito Problem** Being near a lake, there was a noticeable mosquito issue. I recommend keeping windows shut and bringing repellent. **Anniversary Celebration Gone Wrong** I booked this hotel for our wedding anniversary, but the customer service was a disaster. Thankfully, Trip.com’s customer service was far superior to the hotel’s. **Location** I read reviews that described it as a romantic getaway, which is why we chose this spot. The hotel is secluded, with an entrance fee for the lakeside. Guests pay only if they visit, but most offer free transport. **Food Options** Dining options are limited; most places open at 10 AM and close by 8 PM. We felt hungry upon check-in and for breakfast, so planning ahead is essential. The fridge in the room isn’t very cold, so avoid perishable items. **Entertainment Issues** While I knew there was no TV, those who need one should consider this. We brought a book and listened to vinyl, but the WiFi was decent for other entertainment. The setup for lights and air conditioning is outdated, and clearer instructions would enhance the guest experience. **Transportation Issues** Many taxis won’t enter this area, and we were dropped off 1.4 km away, needing to walk to the entrance. Contact the hotel in advance to arrange shuttle service. The front gate staff didn’t know when shuttles would arrive, which added to our confusion. **Lack of Experience** Guests pay a premium, and the service should reflect that. The staff needs better training to handle transportation and customer service issues. Procedures for handling complaints and ensuring guest safety should be clear, especially when a manager isn’t present. **Privacy** The first floor is at street level, offering little privacy. Pedestrians can see directly into the rooms unless the blinds are closed. The bathtub next to the window also lacks privacy. We eventually received an upgrade to a second-floor room, which was better, but initial communication about these issues was frustrating. **Conclusion** While the front desk staff tried to be helpful, their lack of training and proactive service was disappointing. I had to advocate for a room upgrade, which shouldn’t be necessary. If I could have received a full refund, I would have left, but the hotel is far from the city center. In summary, while this hotel has potential, significant improvements in staff training, customer service, and communication are essential. Until these issues are addressed, I cannot recommend this hotel for a pleasant stay.

帶毛孩子住過那麼多酒店，阿亞那真的把寵物友好刻進細節裏了！房間裏提前安排好寵物窩和食盆，濕巾還是owo，還有毛孩子的專屬小禮物。連地毯都是防抓材質的～保潔阿姨打掃時看到狗狗碗裏沒水了，還主動幫忙續上，細節真的拉滿！毛孩子全程開心到搖尾巴，必須安利給所有養寵家庭！

房間是侘寂風設計，很有格調，所有的用品都是很高品質的，深得我心。黑膠唱片機和Marshall音響，戴森吹風機，智能馬桶等等，無不突出酒店的品味。 離公主酒店很近，所以坐接駁車都很方便，就在歐洲小鎮裡邊，吃東西也是幾步的距離。 我們是帶小狗一起去的，這是園內不多的狗狗友好酒店之一，入店還給狗狗準備了狗窩和附贈了一個大禮包，有玩具和濕巾啥的，還算是挺貼心的，每衹狗狗每次入住要加200元的入住費。 服務也很好，房間隔音也不錯，至少在入住期間沒有聽到雜聲。 唯一美中不足的是，在酒店詳情上沒有提到有泳池，導致我們沒有帶游泳設備，也沒能到泳池游泳，有點小遺憾。 整體來説還是挺推薦的，如果下次來九龍湖還會選擇入住yin~