Home2 Suites by Hilton Rochester Greece

房間挺大的。酒店停車和出行都很方便，購物也還算方便，附近就有BJS 大賣場，不過需要辦理會員卡才能購物，不接受現金購物。房間內説有廚房設備，也就一個大冰箱、一個大的微波爐、洗碗機和若干碗碟杯倒茶。本來以為至少會有電磁爐和鍋，但是沒有，跟想象中的廚房差距挺大的。這次我們住了四個酒店，都沒有牙膏牙刷、一次性拖鞋和熱水壺的。毛巾、浴巾，吹風機和熨斗倒是都有的。還有就是這個酒店打掃房間估計是需要付款小費的。第一天給我打掃之後，我沒有放小費，第二天就一直不來打掃，直到五點鐘我們在酒店休息時服務員才來，我們就説明天再來吧，第二天又是如此，我們次日就要離開酒店了就讓她次日再來。這個人情況在其他三個酒店都沒有遇到過。

羅切斯特性價比超高的酒店。很新很乾凈，房間足夠大，有烤箱可以自己弄點吃的。離高速入囗很近，開車出門很便利。

It’s fine the hotel …. Seemed clean …. Seemed safe - it’s in a newer area being built up so it’s kind of isolated -BJs is next door - don’t forget your card to save money on gassing up - but really nothing else nearby (eat before u get there) - kudos to Kalila at the front desk who checked us in on Sat. Night ….. she took care of noisy upstairs guests , didn’t hear a peep from them the rest of the night - very helpful and caring

Check in with Komal was Seamless! Claudia ,Brendon,Ja managers were at my bekon always! Phil the maintenance manager kept the pool, bbq area and fire pit pristine! Hats off to Jennifer and Anastasia for keeping my room and kitchen spotless every morning by 10 am!. Breakfast was delectable and gym open 24x7 for late night workouts!

What an amazing hotel! Clean and spacious rooms along with some of the friendliest workers we’ve encountered in our travels. One employee specifically was so kind and attentive to my kids when we were checking in. Thank you for making our stay so great!

I am a Diamond member via Hilton Honors. We booked a 3 night stay Friday thru Monday on points for first 2 nights and paid for the Sunday night. The hotel took the total cost of the three night divided it by 3 and charged me $223 USD for a Sunday night stay even though the hotel was completely empty. Upon check out I questioned the front desk and told them that if I had booked Friday and Saturday on points and then made another reservation for Sunday paying at the members rate, it would have been much cheaper. The attendant agreed, but couldn't figure out how to correct it and advised me to call Hilton Honors to resolve and she would make a not on file. I have called Hilton Honors several times and no one can seem to help and advised that someone would call me back, that was a few months ago. Today I called Hilton Honors and they said there was no case file, of course. Todays agent (Theresa) agreed that If i had booked as described I "probably" would have got a better rate. I asked why you wouldn't just extend a diamond loyalty member the best price, she couldn't or wouldn't answer that. I asked for a supervisor to speak to and she advised there isnt any??? Really.... everyone has a supervisor at a call centre and I was willing to wait. Rude, unwilling to satisfy a loyalty member and a general "it's your fault for booking that way" attitude didn't feel good either. Hilton2 Suites didn't care, Hilton Honors doesn't care about customer service and I will assume if any Hilton people read this they won't care. Sad ending to what was a good relationship for personal and business travel. I'm done with this hotel and Hilton overall. They have the absolute worst customer service and there are plenty of other choices of hotel chains offering better loyalty programs and I bet they call back their customers to resolve issues. If you stay at this hotel and have a billing issue, GOOD LUCK

KALILA!! She is an outstanding worker and goes above and beyond, which has made my stay here wonderful. With her keen insight and magnetic personality. She has assisted me in becoming acclimated to the city of Rochester. Because of her, I wouldn't want to be anywhere else.

Overall nice hotel. We stayed 10 nights in November. Complimentary H2O for hilton honors members is much appreciated. Pedro is a great employee, He is friendly, helpful and kind. He welcomed us back as he remembered us from our April stay. The staff LOVES our pup Finnegan. We will be back for sure!

We stayed at this Home2 Suites in Rochester Greece for three nights and it was a very pleasant stay. The hotel was clean, the beds were comfortable as you would expected. The hotel situated in a quiet area and very closed to the freeway. No issues with parking and free parking for hotel guests. The suite had a full kitchen with all kitchen utensils and soap to wash your dishes. The front desk had bottled water, coffee and tea for guests 24 hrs and the front patio had a fire pit for your relaxation stay. Highly recommended for all thinking staying at this hotel. We will return to this hotel when visiting my relatives in this area.