Aiola Living Graz

This hotel is excellent. Great central location. We had a lovely suite which was very comfortable and had great amenities. All the staff were very friendly. We really enjoyed the breakfast buffet. We hope to go back soon. Highly recommend.

An absolute pleasure to stay here! The dogs had their own welcome package and beds ready and were treated as princesses! The room is stunning, beds are like a dream and the breakfast to die for! We truly enjoyed every minute of this well designed beautiful hotel, a treat for people that love home designing!!

We spent a very comfortable night in this hotel with a fascinating interior decor. The staff were very friendly and the room fairly modern and comfortable. And we could not help but wonder if we would be visited by historic, winged creatures in the night, due to the dark, vampire castle colours and room decor. I would recommend this hotel, purely for its excellent location - smack dab in the center of Graz.

DEUTSCH Enttäuschender Umgang mit Stammgästen – wir kommen nicht wieder Mein Mann und ich sind beruflich alle zwei Wochen in Graz und waren bereits mehrfach im Aiola Living. Nach einem reibungslosen Aufenthalt buchte ich direkt vor Ort zwei weitere – inklusive bestätigter Kreditkarte. Trotzdem wurde unsere nächste Buchung während eines verlängerten Wochenendes (Feiertag) storniert – angeblich wegen fehlender Zahlungsdaten. Das wäre noch zu verschmerzen gewesen – aber wie man mit uns umgegangen ist, war schlicht respektlos. Am Telefon wurde mein Mann in einem unfreundlichen Ton abgespeist, mit Kommentaren wie: „Nicht jeder hat Urlaub“. Am Ende wurden beide Buchungen einfach gestrichen, weil wir uns „nicht schnell genug entschieden“ hätten – mit der Aussage, dass man uns in Zukunft nicht mehr als Gäste begrüßen werde. Ein Problem, das sich in zwei Minuten freundlich hätte lösen lassen, wurde zum Anlass, uns loszuwerden. Sehr enttäuschend. Für ein Hotel mit diesem Anspruch absolut unprofessionell. Wir kommen sicher nicht wieder. ENGLISH Disappointing treatment of regular guests – we won’t be back My husband and I travel to Graz every two weeks for work and have stayed at Aiola Living several times. After a smooth and pleasant stay, I personally booked two more visits directly at the hotel – including providing our credit card details. To our surprise, our next booking was cancelled during a public holiday weekend – allegedly due to missing payment details, even though the card had already been confirmed in person. The real disappointment, however, was how the situation was handled: My husband called after the weekend and was treated in a very unfriendly tone. He was told, “Not everyone is on holiday,” and both bookings were cancelled simply because we “didn’t decide fast enough” – ending with the statement that we were no longer welcome as guests. A simple issue that could’ve been resolved in two minutes was turned into a reason to dismiss us. Extremely unprofessional for a hotel that positions itself as high-end. We won’t be returning.

La scelta era ricaduta last minute su questo hotel a seguito delle recensioni per lo più molto positive e della posizione, in pieno centro storico. Struttura nuova, foto molto belle.. insomma senza indugio la scelta è fatta. Ma aspettativa subito disattesa: accoglienza pessima da parte di una ragazza, da sola in reception, che mi assicura la sistemazione del terzo letto entro le 21, orario in cui sarebbe arrivato il collega. Usciamo per la cena e, rientrati alla mezzanotte, la stanza era ancora lì in attesa. Mi propongono una culla, nonostante l’età dichiarata di mia figlia e la presenza fisica che non lasciava dubbi circa il fatto non si trattasse di una baby! 20 minuti di chiacchiera (io molto indispettita e innervosita) e la richiesta di aiuto per trasportare il letto hanno finalmente fatto apparire il famoso letto all’orizzonte (lenzuola a parte). Inammissibile e inaccettabile da parte di un hotel, che si è presentata come una stamberga. Per il disagio, il giorno successivo, hanno offerto la colazione (non all’altezza del prezzo).

So ein charmantes Hotel. Wir haben es genossen. Auch dir Lage ist Perfekt. Sehr sauber. Nahe Altstadt, Geschäfte und Restaurants. Personal sehr freundlich und zuvorkommend. Grosszügiges Frühstückbuffet. Die ausgestellten Dekorationen kann man kaufen. Es hat auch eine Boutique.