Service Plus Inns and Suites

Room was good, Lots of hockey players but no partying. Halloween guests but no extra noise. Breakfast was very good and very enjoyable.

had a difficult time finding this hotel as the sign, parking lot and entrance were pitch black after dark. No lights on anywhere. Check in took over 20 mins. Floors & furniture in the hotel are absolutely filthy & the room was $30 more than our usual hotel. pool and hot tub were super busy (compared to elsewhere) and was glad to leave when I did. At your own risk. i personally will never stay again.

There are other hotels that may be bigger and newer, but none of them beat the customer service you will find at this hotel. The staff is great. Breakfast is great. The pool is wet and that’s all kids need! The parking lot is large and we’ve never had an issue finding a spot. Affordable dining right outside at Smitty’s. A great place to stay!

Excellent staff accommodating for senior handicap medical situations and have each eight times we’ve been there. Would recommend this place to all I know will be returning there for the next eight months. Would be nice for a better discount for over 70 years old

Room was smelly and not real clean…. Price should be less if this is the quality of the room. Sign said pool was not running until “tomorrow” but the next day it still said not running until “tomorrow”.

We were seeking a hotel for a romantic night. Instead we got a rude night clerk and a man bursting into our room at 12:30 am. I had to wrestle him out the door. Rude night clerk appeared to indicate that this was a regular occurrence.

The front staff is great! The hot tub was broken My room was never properly cleaned Never made the breakfast! Elevator was slowwww Hallway needed vacuuming Non smoking hotel one night there was incense burning coming in under my door called to have it looked into Not impressed

My husband was in Grande Prairie to see a sick family member at the very nearby hospital. I called for a reservation at this location and spoke with Kyla who gave an excellent rate and provided outstanding service. The hotel exceeded expectations and was perfect for his needs. BUT, here is the best part. Two days after my husband got home (to Ontario) he discovered he had left a pull over/hoodie in the unit. It was a favourite of his and an NHL branded one which was a gift and would be costly to replace. He basically wrote it off at that time as previous experiences have always seen such things be absorbed and never reported found. I called Kyla and she called back in minutes saying she found it and the following day she sent it to us! WOW, that is rare and uncommon honesty and integrity! Thank you to the cleaning staff and Kyla for obviously setting the bar high!

Towels were fine, water pressure in the shower was fantastic. Everything else - not so much. The room was quite outdated and smelled musty. The beds were ancient and super uncomfortable. You could also hear other guests very easily. Also, when we were walking through the lobby, we heard an employee at the front desk calling out to another employee and using inappropriate language. It did the job but would not stay here again.