Hotel LIVVO Koala Garden

Los empleados son muy agradables, el servicio muy completo, la comida un poco repetida y la animación bien

New Year 2024 The first thing you need to know is that the apartments and hotel are separate entities. The complex is vast and split into "zones" If you are self catering in the apartments then it's not possible to enter the hotel zones meaning you can't enjoy the entertainment which was very disappointing considering we had booked for New Year. Many guests were unaware of this and in agreement we would have been willing to pay to join in the celebrations. The apartments themselves are definitely in need of a refresh/refurbishment. The kitchen area is very small, 2 electric hobs with a microwave, kettle and a toaster. Some cutlery, 2 pots and 1 frying pan. Our beds in the room were twin and the sofa turned into a bed which was suitable for our 12 year old For some reason we only had 2 duvets and then a thin white sheet. Cleaning was sporadic and after 4 days we went to reception to ask for clean towels and a toilet roll top-up. The cleaner did eventually arrive that evening and change the bedding. The mop they use is a spray mop so not very thorough but they do what they can with the tools they are given. The pool area is fine, plenty of sun loungers and umbrellas The location is very far out from the main areas, 30-45 minutes walk but there is a free bus into town that leaves at 9.30am (we didn't ever use it) There is also a free bus to Aqualand Water park. Taxis are readily available and reception will phone one for you. Cost is roughly €7 to playa del Ingles and €9 to Meloneras There is a Spar a few minutes walk which is a bit more expensive than the Hiperdino but ideal for essential items Hiperdino is a 15 minute walk possibly. Holiday World is close by and perfect for grabbing food and some drinks if you aren't fussed on going into the main areas For the price we paid and given the time of year, the apartment's were adequate for a break in the sun