NG Phaselis Bay

Had an amazing week with family and friends - food was excellent, the territory quite big and many things to explore. The assistant Nezir Demir was super helpful and friendly, he helped us a lot even without asking, he is absolutely in the right place and customer orientated, much appreciated!

We very much enjoyed our family holiday at NG Phaselis Bay. It was the perfect holiday. We received a very warm welcome from the very beginning, and we had our personal assistant, Nezir Demir, who always ensured we had everything we needed. Our little girl has an allergy, and Nezir coordinated with the chefs to make sure she had plenty of food choices and desserts specially prepared for her. Our children enjoyed the kids' club and all the activities it offered. It was very well catered for all different ages. Our 3-year-old loved arts and crafts, face painting, and the disco, while our teenager also enjoyed the ranger shooting activities and volleyball. The water park was great and heated. Although the weather wasn’t ideal at the beginning of April, the pools were very well heated, and it didn’t spoil the experience. All the hotel staff were always so polite and friendly. Everyone greeted us each day with a smile and a "hello" – from the cleaners to the chefs, waitresses, and managers. It was a truly wonderful experience, and we are planning to come back again.

It’s a wrap! After two nights of unparalleled hospitality, I find myself reflecting on the sheer delight of staying at the Ng Phaselis Bay Resort. Though my stay was brief, it was nothing short of fulfilling, leaving me with cherished memories that I know I will hold onto for a long time. From the moment I arrived, the level of service at Ng Phaselis stood out. It’s the kind of place where every detail is attended to, and that personal touch makes all the difference. It reminded me of my very first Michelin-star experience a decade ago—a culinary moment that has lingered in my memory. After my time here, I have a strong feeling that this stay will join that treasured list of unforgettable experiences. A special mention to Mr. Mert Gurur, whose exceptional management made my visit extraordinary. He is the epitome of the “Ray Donovan of luxury resorts.” His ability to anticipate needs and create seamless experiences is truly remarkable. With his attentiveness, every aspect of my stay was managed effortlessly, ensuring that I could simply relax and enjoy. I would also like to extend my gratitude to the guide, Kabeer, for his insightful guided tour around the resort and surrounding areas. His up-to-date knowledge of indoor activities enriched my experience, ensuring that every moment was well-spent and enjoyable. Dining at Ng Phaselis was also a highlight of my stay. It was a delight to eat at one of their seven à la carte restaurants, Chef's Steak, where I could still see the excitement from Chef Suleiman in delivering an exceptional three-course meal. The artistry and passion that went into each dish were evident, creating a dining experience that was both exquisite and memorable. "I had the pleasure of visiting the lobby bar, and I have to say, the lady behind the bar makes some 'mean' cocktails! They were perfectly balanced and delicious. Highly recommend checking out her creations! Adding to the resort's allure are the crystal-clear waters and stunning views of the Taurus Mountains, which put me in blissful oblivion for hours. The tranquillity of the scenery created a perfect backdrop for relaxation, allowing me to immerse myself in the natural beauty surrounding the resort. The Ng Phaselis Resort stands out not only for its breath-taking beauty but also for its commitment to excellent service The personal touch that the staff provided enhanced my experience and every interaction was genuine, and it felt as though the team was genuinely invested in making my stay memorable I will be returning in April 2025 to host a 50th birthday celebration. I only expect the exceptional and am eagerly looking forward to wowing my party guests. With the incredible experience I've already had, I have no doubt that the team at Ng Phaselis will exceed expectations once again, making this milestone celebration truly unforgettable. To capture the magic of this trip, I also highly recommend taking advantage of the professional holiday photos offered by th

Firstly let me say that this is a beautiful hotel with amazing grounds and swimming pools that make you relax instantly. The view of the sea and the hills are amazing and you do feel special being there. The entertainment and the food need a rethink though. The hotel has a number of restaurants and I will rate them as follows The Chefs Steak - costs 50 euros per head to eat here but the food and service are outstanding. Burger and Beer - costs included in stay - very easy eats and good service. Capella - Italian again 50 euros per head - food was not great and my partner was given the wrong main course ( overcooked and cold). Nautilus - good food and cafe style - 24 hour service. Cuisine - the buffet restaurant - great choice , great service team, accommodating chefs but the problem here is that the Hot food is not hot. This seriously needs to be looked at. We did inform the team and a few times the food had to be reheated. We arrived on the last day of the season and there was a halloween party that night - spectacular and well organised. The day after all entertainment seemed to be ceased and things went indoors to the bars and lobby. Very dull and a couple of nights the entertainment was only Karaoke. They need to think of better ways to engage the guests in the late season. Finally I want to single out Nazir as our host who was a lovely young man who listened to our gripes.

We’ve just come back from here after 11 nights.First of all we did have a really lovely time here the hotel has the wow factor very classy, clean hotel with beautiful surroundings. On our arrival we was greeted with champagne and chocolate strawberries and check in was easy. We was shown to our room by our host Omer. Our room was spacious and kept clean. The beds very comfortable and we had the choice of different pillows from the menu. We had a sea and pool view room in the main building the rooms are very sound proof. All the staff we found to be friendly. The main pool was heated perfect for this time of year and lots of sun beds however you had to get up by 7.30 to make sure you had a decent one. As the week went on the hotel did empty out so wasn’t as bad. The beach areas were lovely and the sea very clear. We did have a beach cabana twice Ali looked after us and made sure we had everything we wanted. Our girls (9 and 6) loved the water park and the kids club. While we was here we celebrated Halloween however on 1st Nov not 31st Oct! They did go all out with entertainment and disco. The entertainment at the beginning of our stay was good however as our week went on it was very samey even our girls commented. Not sure if this is just because the season is ending. Now to why I’ve not given 5*: - firstly the food! In our option it just wasn’t 5* standard. It was good quality but mostly just luke warm and they repeat the same old dishes in the main restaurant. Fed up with cold beans for breakfast we did tell them they had no idea what we was going on about. Twice we had hot beans. The omelets were good at breakfast. We also didn’t like the fact that it wasn’t self service some stuff was but most of it wasn’t. By the time someone served u one thing the rest of the stuff on your plate went cold as it wasn’t very warm in the first place plus Russians like to push in they clearly don’t know the meaning of queuing!! Couldn’t even do a bit of toast yourself at breakfast. I get it’s to give bit more of an exclusive feel but personally would rather service my own food in a buffet restaurant. Also I felt that there wasn’t much choice for vegetarians I don’t eat red meat and ended up most nights eating same stuff. Got bit boring by the end. We did go to the al carte Chinese Resturant one night that was really good but at €50 each! I think in ur stay you should get at least 1 al carte free. The beach snack Resturant was nice food was always served hot in there. The cocktail bar was really nice enjoyed some lovely cocktails in there and we loved the patisserie shop for the chocolates. Also the food labelling wasn’t very clear our daughter has a peanut allergy we just stuck to food that knew was ok for her. She wanted some cake from the dessert stand which has NO labelling on any cakes when we asked is there any peanuts in it they didn’t understand us so we didn’t get any. This is not very good and I feel it needs addressing. - secondly we felt

The resort is very family friendly, everyone from the staff is very attentive to the kids (e.g. the waiters at the restaurant are helping you with holding your plates while you’re holding the baby; the staff also surprised our son with the air balloons in our room), the waterpark is amazing and has different slides for different ages. The pools and waterpark were heated which was very convenient in May when the weather is not so hot. The design of the hotel is aesthetic, all furniture is of high quality and pleasant to look at. Plenty of fruits everywhere. Delicious food and barista-made coffee. The assistants are very attentive to each request and act on it immediately. Definitely recommend going!