Mars GardenWood Gotemba

Clean room. Daily necessities well- thought out. Cups and plates provided are nice. Colour of walls and surrounding are perfectly matched.

Staff are very nice. It’s very quiet in the environment, very pleasant stay. Since we took bus at JR Gotemba, we called the hotel earlier for the pick up service. And unfortunately the bus was late, we could not meet the car anymore. We then asked the tourist information Ctr to call. ( tips to all tourists)

Dear Mars Gardenwood Gotemba Team, I trust this message finds you well. I am writing to express my sincere appreciation for the outstanding service we received during our stay at your hotel from the 6th to the 7th of February. Due to unexpected snowstorm warnings, our travel plans were disrupted as all express and hill roads were blocked. In this challenging situation, the warmth of your welcome and the assistance we received in inquiring about Toyota Rent a Car were truly remarkable. I must extend special gratitude to a staff member (whose name unfortunately escapes me) for their unwavering patience and detailed explanations, providing us with the assistance we needed during these trying circumstances. This experience has left a lasting impression on us, and we wanted to convey our deepest thanks for the exceptional service received, particularly from the staff member whose name, regrettably, slipped my mind. Thank you once again for turning a challenging situation into a positive and memorable experience. We look forward to the opportunity to stay at Mars Gardenwood Gotemba in the future.