Ashdown Park Hotel

We stay in Ashdown Park hotel all the time,we stayed for 2 nights in March booked in went to our room and noticed the heating was on, we tried to turn it off but to no avail. As this happened us in 2024 we went to reception and asked that it be fixed when we were gone to town, girl on reception smiled her patronizing smile and said No Problem, it will be fixed when you return later. We returned to a Shauna again heater not fixed so went to reception and asked for new room. What is the problem with the heating in Ashdown hotel do management think because we are older we need to be boiled alive in rooms. We in new room and next day staff in and out moving tables and chair ? Can this not be done when rooms are empty. Spa was lovely and relaxing which I needed just staying in hotel Tracey was very good at her job and very friendly. One staff member stood out it was Calem in the bar he could see we were upset while waiting for new room and he went to check out new room was ok this young lad is really tuned into customer care and is a great asset to the hotel's team. I hope the hotel appreciate him and his skills with customers,as we feel a lot of the staff could do with training in customer care. I did write to Paul Finnegan Hotel Manager but got no reply too busy with tables and chairs.

4 of us ate in the Rowan Restaurant at the weekend. There was a large group in the restaurant when we arrived. We waited a good while for someone to take our drinks and starter order. The starters took 45mins to arrive and they were tiny. When the main course arrived it was dried out from being left under the lights for to long. We also asked a young waiter for a jug of water for the table to be told "Can you order from someone else, I'm busy!!!" and he walked away. SERIOUSLY what a response. Didn't stay for dessert as it had all been such an awful experience. Don't take bookings if you can't look after all the tables properly. Would not recommend at all.

A warm welcome, beautiful hotel. Friendly efficient staff. Warm spotless rooms. I have already booked again with my family for May bank holiday. Great value and very good restaurant and lovely tea, coffee and cakes on arrival. Great location.