Tru by Hilton Goodyear Phoenix West

great place to stay clean & comfy beds

Do not stay here. False advertising. I booked this hotel out of convenience and it clearly stated "Free Parking" When I arrived, I was assessed a parking charge. I pointed out that the application listed "Free parking" and they simply blew me off. I attempted to contact Hilton customer care, but after speaking to a representative who told me it was after hours and I would have to call back in the morning. How much time do I need to invest to get the price advertised? Do not stay here.

We stayed here 1 night each way of a road trip. We had a great experience both times. The rooms are clean and comfortable. The staff is very welcoming and friendly. There is a nice variety of food for breakfast, including a very cool pancake maker. They also have coffee, iced tea, and different types of flavored water available in the lobby all the time. We will definitely stay here again on future road trips!

Staff know nothing about the area or the hotel. Trashed puked up at the back entrance/patio the entire 3 days we stayed. Rooms were ok but no place to open a suitcase besides the bed which is awkward to work around.

Room was clean but lacking in usual amenities, ice bucket, closet, coffee maker, microwave, bed pillows, extra chair. There was a bench under the TV but not usable for watching it. Room smelled of disinfectant.

I am not sure why this hotel is getting a bad rap, we just stayed there and it was great! The staff was super friendly and very helpful. Jamie went above and beyond to make sure everything was great. The hotel is new so everything is clean and fresh. The rooms are functional, great shower and they do provide soap and shampoo. We didn’t pay for parking. They provide a nice breakfast with bacon, eggs, cereals, pancakes and more. Overall a very nice visit.