Kaibang Hotel Geermu anmeldelser

Svar fra overnatningssted: 尊敬的賓客，您好！非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，也非常感謝您與我們分享了您的入住感受。

Svar fra overnatningssted: Dear guest: Hello! Thank you very much for your stay and sharing, we apologize for not bringing a comfortable stay experience. Due to the unpredictable weather in Qinghai, the temperature difference between day and night is relatively large, our hotel has not turned on the air conditioning service, I am really sorry, please forgive me! Hope to have the opportunity to have more communication and exchange with you, we will strive to do better, meticulous to do every service link, sincerely look forward to your next visit! I wish you a happy life and smooth work!

Svar fra overnatningssted: 尊敬的賓客，您好！非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，也非常感謝您與我們分享了您的入住感受。

Svar fra overnatningssted: Dear VIP: Hello! First of all, I would like to express my sincere apologies to you for not providing you with a good stay experience, which was a mistake in our work. Secondly, we appreciate your sincere evaluation, which is a spur to our hotel's continuous progress. We will correct every issue you pointed out one by one. We look forward to your visit again and hope to provide you with a satisfactory stay experience, and also let you see our progress~

Svar fra overnatningssted: Dear guest：We are truly sorry for the unsatisfactory experience you had during your stay.Regarding the laundry service, we apologize for not meeting your expectations. We will consider improving our laundry offerings in the future, whether through outsourcing or enhancing our in-house facilities. We will also address the issues with the leaking machines and ensure a safer and more convenient laundry environment.The instability of the hot shower is unacceptable. Our engineering team will immediately look into this problem and make sure the water temperature is consistent and comfortable.We apologize for the low quality of breakfast. We will review our breakfast offerings and work on improving the quality and temperature of the food items.We are disappointed to hear about the unfriendly attitude of some of our staff. We will conduct extensive training sessions to improve the hospitality and service attitude of our employees. We strive to provide a warm and inviting atmosphere for all our guests.We are glad that you liked the size of the rooms. We will continue to maintain and improve the room facilities to enhance your overall experience.Thank you for your feedback. We take it seriously and will use it to make necessary improvements. We hope to have the opportunity to welcome you back and show you a better side of our hotel.

Svar fra overnatningssted: 尊敬的貴賓您好！感謝您分享這麼美好的入住體驗！能為您提供舒適的房間、豐盛的早餐和暖心的服務是我們的榮幸～您的認可對我們是極大的鼓勵！ 期待下次格爾木重逢時，能再次為您奉上‘家外之家’的温馨體驗，祝旅途愉快！

Svar fra overnatningssted: 尊敬的客人：您好！收到您的反饋，我們無比愧疚，為給您帶來如此不佳的體驗，向您致以最深切的歉意。經反覆確認，您入住的房間確實為升級後的豪華大床房。但未能讓您清晰感知到房型升級後的差別，這是我們服務的嚴重失職。我們會立即對房型特點及差異進行梳理，並加強員工培訓，確保後續能準確、清晰地向客人介紹。在服務環節，您入住和退房時，門迎與行李員的缺失，前台人員態度冷淡，完全違背了我們的服務宗旨。我們已對相關人員嚴肅批評，並開展全面服務意識強化培訓，杜絕此類情況再次發生。説到按金與查房，由於格爾木海拔高、氣候乾燥，房間特意配備了便攜式氧氣瓶和 1.5L 農夫山泉水，以及馬桶墊、浴缸袋等消費品，收取按金是為了保障這些物品的合理使用與管理。查房除了檢查消費品，更關鍵的是查看有無客人遺留物品。可我們工作人員在與您溝通時，未將這些情況解釋到位，導致您產生困擾，這是我們服務流程與溝通的重大問題。另外，酒店淡旺季人員配置不合理絕不能成為服務差的藉口，我們正全力優化人員安排。目前，我們迅速推進整改：重新梳理房型介紹體系，提升員工講解能力；全方位提升服務質量，嚴格規範接待流程；重新設計按金與查房溝通話術，簡化流程，保障雙方權益的同時，最大程度提升您的入住體驗。我們真心希望能有機會彌補這次的過錯。等您再次下榻格爾木凱邦酒店，一定會看到我們的巨大改變，我們將用熱忱、專業的服務，讓您擁有一段難忘的美好入住經歷。

Svar fra overnatningssted: 尊敬的貴賓您好！感謝您選擇入住我們酒店並分享如此用心的點評！得知您對房間設施、衞生標準和小莫的服務感到滿意，我們整個團隊都備受鼓舞。我們的早餐能得到您的認可更是我們的榮幸~您的鼓勵是我們持續進步的動力，期待在美麗的格爾木與您再次相遇，祝您旅途常伴美好！

Svar fra overnatningssted: 尊敬的客人，太感謝您的高度評價啦！房間硬件和早餐能讓您滿意，我們超開心。關於水不夠燙的問題，我們已安排專人檢修設備，一定確保後續水温適宜。期待您下次再來，享受更完美的體驗！

Svar fra overnatningssted: 尊敬的貴賓您好！感謝您選擇入住我們酒店並分享如此用心的點評！得知您對衞生環境、員工服務和早餐品質都感到滿意，我們整個團隊都備受鼓舞~您特別提到的"離火車站近"和"設施齊全"正是我們為商旅客人精心設計的優勢呢！已將此好評分享給全體員工，尤其要替熱情的前台小夥伴們謝謝您的認可！期待您和朋友下次光臨時，能為您推薦我們新推出的房型升級服務和本地特色菜單哦！祝您旅途愉快！

Svar fra overnatningssted: 尊敬的貴賓：您好！感謝您選擇格爾木凱邦大酒店！您遊玩察爾汗鹽湖後能在酒店享受便捷舒適體驗，我們很開心。停車方便、房間寬敞、設施齊全，還有機器人貼心送餐，都是我們為您打造的旅居亮點。期待您下次再來！

Svar fra overnatningssted: 尊敬的貴賓：您好！感謝您把我們列為當地高檔酒店的代表！廚師現場烹飪，就是希望為賓客呈上新鮮美味。期待下次入住，再為您準備一場舌尖與身心的雙重盛宴。

Svar fra overnatningssted: 尊敬的貴賓：您好！衷心感謝您的持續支持與高度評價！得知您鍾情於酒店的早餐，對自助洗衣烘乾服務、浴缸設施、昆崙山景以及寬敞的房間都滿意，我們無比欣慰。您的認可就是對我們最大的褒獎，期待再次與您相逢，為您締造更多難忘的旅居時光，祝您往後旅途順遂、精彩不斷！

Svar fra overnatningssted: 尊貴的貴賓：您好！真的太感謝您對我們格爾木凱邦酒店性價比的高度認可啦！您的這番稱讚，讓我們整個團隊都開心得不得了！我們始終把為大家提供實惠又優質的服務當作目標，就是希望能給每一位像您這樣的客人，帶來遠超價格的入住享受。您從南方過來，能在咱們這兒有這麼滿意的體驗，我們特別欣慰。以後不管您什麼時候再來格爾木，凱邦酒店永遠是您温暖的港灣，盼着與您重逢！