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Placering4.6
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Service4.5
Renlighed4.6
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Chris!
Leisure queensize seng værelse
Overnattede i jul. 2024
Par
44 anmeldelse
4.7/5
Vidunderligt
Slået op den 15. aug. 2024
When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now.
But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle!
The best breakfast in all our Qinghai journey, and that in such an out of the way town.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,也非常感謝您與我們分享了您的入住感受。
Gæstebruger
Leisure queensize seng værelse
Overnattede i maj 2024
Familie
3 anmeldelse
3.0/5
Slået op den 13. jun. 2024
Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.
Oversæt
Svar fra overnatningssted: Dear guest: Hello! Thank you very much for your stay and sharing, we apologize for not bringing a comfortable stay experience. Due to the unpredictable weather in Qinghai, the temperature difference between day and night is relatively large, our hotel has not turned on the air conditioning service, I am really sorry, please forgive me! Hope to have the opportunity to have more communication and exchange with you, we will strive to do better, meticulous to do every service link, sincerely look forward to your next visit! I wish you a happy life and smooth work!
Linke
Leisure queensize seng værelse
Overnattede i jul. 2024
Par
19 anmeldelse
4.0/5
Meget god
Slået op den 14. aug. 2024
Great breakfast buffet.
Huge room, but weird shower setting.
Oversæt
Svar fra overnatningssted: 尊敬的賓客,您好!非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位客人享有賓至如歸的入住感受,也非常感謝您與我們分享了您的入住感受。
Anonym bruger
Deluxe Room (2 beds)
Overnattede i aug. 2023
Par
60 anmeldelse
3.0/5
Slået op den 30. sep. 2023
This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.
Oversæt
Svar fra overnatningssted: Dear VIP: Hello! First of all, I would like to express my sincere apologies to you for not providing you with a good stay experience, which was a mistake in our work. Secondly, we appreciate your sincere evaluation, which is a spur to our hotel's continuous progress. We will correct every issue you pointed out one by one. We look forward to your visit again and hope to provide you with a satisfactory stay experience, and also let you see our progress~
Pierre
Leisure queensize seng værelse
Overnattede i jul. 2023
Solorejsende
21 anmeldelse
2.0/5
Slået op den 24. aug. 2023
- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee...
There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function.
At least 2 of the machines are leaking so the laundry room is extremely slippery.
- Hot shower in the room is not stable and turn suddenly cold to burning hot.
- Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm.
- Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour.
I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out.
+ The room are big though.
Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.
Oversæt
Svar fra overnatningssted: Dear guest:We are truly sorry for the unsatisfactory experience you had during your stay.Regarding the laundry service, we apologize for not meeting your expectations. We will consider improving our laundry offerings in the future, whether through outsourcing or enhancing our in-house facilities. We will also address the issues with the leaking machines and ensure a safer and more convenient laundry environment.The instability of the hot shower is unacceptable. Our engineering team will immediately look into this problem and make sure the water temperature is consistent and comfortable.We apologize for the low quality of breakfast. We will review our breakfast offerings and work on improving the quality and temperature of the food items.We are disappointed to hear about the unfriendly attitude of some of our staff. We will conduct extensive training sessions to improve the hospitality and service attitude of our employees. We strive to provide a warm and inviting atmosphere for all our guests.We are glad that you liked the size of the rooms. We will continue to maintain and improve the room facilities to enhance your overall experience.Thank you for your feedback. We take it seriously and will use it to make necessary improvements. We hope to have the opportunity to welcome you back and show you a better side of our hotel.
Svar fra overnatningssted: 尊敬的貴賓:您好!衷心感謝您的持續支持與高度評價!得知您鍾情於酒店的早餐,對自助洗衣烘乾服務、浴缸設施、昆崙山景以及寬敞的房間都滿意,我們無比欣慰。您的認可就是對我們最大的褒獎,期待再次與您相逢,為您締造更多難忘的旅居時光,祝您往後旅途順遂、精彩不斷!
Svar fra overnatningssted: 尊貴的貴賓:您好!真的太感謝您對我們格爾木凱邦酒店性價比的高度認可啦!您的這番稱讚,讓我們整個團隊都開心得不得了!我們始終把為大家提供實惠又優質的服務當作目標,就是希望能給每一位像您這樣的客人,帶來遠超價格的入住享受。您從南方過來,能在咱們這兒有這麼滿意的體驗,我們特別欣慰。以後不管您什麼時候再來格爾木,凱邦酒店永遠是您温暖的港灣,盼着與您重逢!
Svar fra overnatningssted: 尊敬的貴賓:您好!非常榮幸能為您帶來如此優質的入住體驗,您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供周全貼心的服務,無論是精心準備的路餐,還是房間內充足的飲品供應,亦或是豐富多樣的自助早餐,都是我們努力的體現。而王總熱心幫助您搬運行李並送至火車站,這也是我們酒店團隊秉持 “賓客至上” 理念的一個縮影。我們會將您的讚揚轉達給王總和全體員工,激勵大家繼續保持這份熱情與專業。期待您的下次光臨,格爾木凱邦酒店將一如既往地為您竭誠服務!祝您生活愉快,旅途順遂!
Gæstebruger
Fritids 2-sengs værelse
Overnattede i feb. 2025
Forretningsrejsende
151 anmeldelse
5.0/5
Enestående
Slået op den 16. mar. 2025
老式五星級酒店,製氧機壞了,房間空間很大,服務態度很好
Oversæt
Svar fra overnatningssted: 親愛的客人,很感謝您留意到製氧機的情況。實際上,酒店房間空間寬敞,本身就具備極佳的空氣流通條件,自然通風效果良好,能為您營造舒適的呼吸環境,所以製氧機一直未啟用。而且我們服務團隊時刻在線,全力保障您的入住體驗,後續有任何需要,您儘管吩咐,希望這次入住能讓您滿意 。
Svar fra overnatningssted: 尊敬的貴賓:您好!首先,非常感謝您在百忙之中給予格爾木凱邦酒店如此高的評價。您對我們酒店環境、設施、衞生以及服務的讚譽,讓我們深感榮幸。在西北這片廣袤而神奇的土地上,能為您提供獨有的浪漫體驗以及優質的住宿環境,我們倍感欣慰。您選擇我們酒店,是對我們的極大信任,而您的滿意就是對我們最好的回報。特別要感謝您對前台張玉傑的表揚,我們一定會將您的誇讚轉達給他,也會激勵全體員工繼續以更加貼心、周到的服務來迎接每一位尊貴的客人。再次衷心地感謝您的推薦,期待您下次光臨格爾木凱邦酒店,我們將竭誠為您服務。祝您生活愉快,旅途平安!
Svar fra overnatningssted: 尊敬的貴賓:您好!非常抱歉給您帶來了如此不愉快的體驗。對於您提出的問題,我們逐一進行回覆,關於按金及付費用品未事先告知的情況做一下説明,房間所有消費品全部明碼標價,需要收費的物品都有很顯眼的價格標簽,大瓶的水您使用時也需要將價簽取下方能使用,當然我們也會加強員工培訓,確保在客人入住時清晰地告知相關事項。對於退房扣費未説明的問題,我們會進一步規範流程,在扣費時向客人詳細解釋扣費原因。關於房間設施陳舊、牆體有裂痕以及花灑掛不住的問題,我們會持續對房間設施進行檢查和維護,確保設施的良好狀態。對於早餐餐廳入口有廁所反味的説法目前還沒有其他客人反饋,但我們會加強對各區域的清潔和管理,確保環境清新。同時,我們也會檢查餐廳門口香薰機和換氣系統的工作情況,保證其正常發揮作用。關於升級房間與其他價格房間相同的問題,我們已認真核實,您提供的圖片所顯示的價格並非酒店旅遊旺季(7/8/9/10月)價格,且您的訂單是直接從攜程旅行網預訂,入住房型就是您預訂的房型,並未查到您在酒店有付費升級操作,關於您圖片中客人378/晚是酒店冬季(淡季)價格。我們非常重視您的反饋,會以此次事件為契機,不斷提升我們的服務質量和設施水平。希望您能給我們一個機會,讓我們在未來以更好的表現來彌補這次的不足。
Svar fra overnatningssted: 尊敬的貴賓:您好!首先,我們代表青海格爾木凱邦大酒店,向您致以最誠摯的歉意,由於前台服務員的不當行為,給您帶來了極不愉快的入住體驗,我們對此深感愧疚。接到您的投訴後,酒店管理層高度重視,第一時間開展調查。我們查看了當時的監控錄像,也與涉事服務員及周邊同事進行了深入談話。確認了該前台員工在與您交流過程中,存在態度不耐煩、語氣生硬以及行為舉止不當等問題,嚴重違反了酒店的服務規範與員工準則。目前,酒店已對涉事服務員採取了一系列處理措施:對其進行了嚴肅的批評教育,並安排了針對性的服務意識強化培訓,內容涵蓋溝通技巧、情緒管理以及顧客至上理念等方面,以促使其深刻認識錯誤,提升服務水平。同時,根據酒店相關規定,對其進行了相應的績效懲處,以此警戒全體員工。在未來,我們將進一步加強員工培訓與服務質量管理,定期開展服務技能考核與服務意識培訓,建立更加完善的監督機制,確保類似事件不再發生。再次感謝您的反饋,您的意見對我們至關重要,是我們提升服務品質的動力源泉。若您還有任何疑問或建議,歡迎隨時與我們聯繫!
Svar fra overnatningssted: 尊敬的貴賓:您好!非常感謝您對我們酒店的詳細點評。首先,對於酒店設施陳舊以及電視尺寸和外賣配送、WIFI 信號等方面給您帶來的不便,我們深表歉意。我們已經將這些問題列入改進計劃,會盡快對設施設備進行更新升級,優化外賣配送流程,同時加強對 WIFI 信號的改善,確保為您和每一位客人提供更加便捷舒適的入住體驗。同時,很高興看到您對酒店衞生、環境和服務的認可。我們會繼續保持衞生的乾淨整潔,不斷提升酒店環境品質,堅持以專業的服務態度對待每一位客人。我們真誠地希望您能再次光臨格爾木市凱邦酒店,見證我們的進步和成長。再次感謝您的反饋。
Gæstebruger
Leisure queensize seng værelse
Overnattede i nov. 2024
Forretningsrejsende
1 anmeldelse
4.5/5
Fantastisk
Slået op den 12. dec. 2024
淡季來的,這家酒店經理和前台任姐姐 還有打掃衞生的阿姨 服務都很好喲 環境也不錯
Oversæt
Svar fra overnatningssted: 尊敬的貴賓:您好!非常感謝您對格爾木凱邦酒店環境與服務的讚譽!您的滿意是我們不懈努力的目標與最大動力。我們致力於為每一位賓客打造温馨舒適的居停空間,精心營造宜人的環境氛圍,同時以熱情周到、專業貼心的服務讓您有賓至如歸之感。期待您的再次光臨,我們將持之以恆地為您提供更優質的體驗!!